Technical Program Manager & Implementation Support

At Clayful, we're revolutionizing mental health support for students by blending compassionate coaching with innovative technology. As an early-stage edtech startup, every team member plays a pivotal role in building and refining systems that help us scale our mission to improve mental wellness.We're seeking a Technical Program Manager & Implementation Support who thrives in dynamic environments and embraces ambiguity. If you're a tech-savvy problem solver who loves learning and values working with purpose, this role is for you.What You'll DoAs our Technical Program Manager & Implementation Support, you'll be the backbone of Clayful's technical operations, ensuring our systems run reliably, data flows accurately, and schools and partners receive timely, high-quality support. You'll collaborate cross-functionally to diagnose issues, maintain tools, and build automations that keep our service delivery efficient and scalable.Technical Support & TroubleshootingServe as the first line of response for partner and internal questions and issues, identifying and resolving technical challenges with urgency and clarity.Investigate root causes, elevate issues when necessary, and ensure timely resolution while making improvements to prevent recurrence.Maintain detailed documentation of issues, resolutions, and recurring patterns to reduce future friction.Knowledge of error logs, HTTP status codes, and data mapping across systems (e.g., SIS fields, OneRoster).Ability to recognize and resolve data quality issues (missing IDs, mismatched fields, invalid values).Implementation SupportSupport the setup and configuration of Clayful systems for new school and district partners, ensuring accuracy and reliability.Ensure smooth technical onboarding by validating data, communicating with customers about data discrepancies, and tracking and following up on ongoing data issues.Adhere to a step-by-step process for customer onboarding operations, making sure all required tasks are completed and documented with fidelity.Partner with Customer Success to ensure schools have what they need to launch successfully.Data ManagementRoster student and staff data with precision and care, ensuring clean and consistent records across systems.Understanding of CSV, JSON, and API-based integrations.Build and manage automations that move data between platforms while maintaining integrity and security in adherence with FERPA and HIPAA.Create and maintain reporting and dashboards using Salesforce, Google Sheets, and tools like Coefficient.Operational ExcellenceBecome an expert in current workflows, tooling, automation, and data collection.Design, maintain, and optimize workflows to automate processes and improve operational efficiency.Identify friction points in cross-functional workflows and proactively implement solutions.Continuously monitor system performance and usage patterns to identify areas for improvement.Who You AreWe're looking for someone energized by solving technical challenges, building reliable systems, and supporting others through clear communication and thoughtful troubleshooting.Key Traits We're SeekingDetail-oriented: meticulous in execution and documentation, ensuring accuracy across workflows and data.Highly responsive: Slack is your command center; you communicate progress transparently, respond promptly, and close the loop when tasks are complete.Thrives in reactive work: you enjoy being the first line of support, fixing problems quickly and effectively.Tech-savvy: comfortable with Zapier, Slack, Salesforce, Google Sheets, APIs, and troubleshooting tools; can code light solutions when needed.Curious problem solver: love diagnosing issues, tracking down root causes, and delivering clear, effective solutions.Clear communicator: cut through noise with concise, high-quality communication; adapt messages to technical or non-technical audiences.Dependable team player: self-disciplined, meets deadlines, and communicates proactively on a fully remote team.Intentional: make pragmatic decisions to support customers quickly, documenting what was done and what needs to be revisited.Mission-driven: inspired by making a meaningful difference in students' lives.Bonus Points (or Extra Credit) IfWorked with OneRoster, Clever, or PowerSchool schemas and have hands-on experience with rostering processes.Familiar with Student Information Systems (SIS) and how data flows between them.Have basic scripting or querying skills in SQL, Python, or a similar language.Used API testing tools like Postman or Insomnia to test and troubleshoot integrations.Know edtech data standards such as OneRoster v1.1/1.2, Clever, ClassLink, or Ed-Fi.Why Join Clayful?Purposeful work: your contributions directly impact students' mental health and wellness.Growth opportunities: we prioritize learning and provide plenty of opportunities to grow with the company.Startup energy: work closely with a passionate team in a flexible, remote environment.Dynamic challenges: every day is different, with plenty of room to innovate and make your mark.Total compensation for this role is market competitive, with healthcare coverage, paid time off, and a range of other benefits and perks.Clayful is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status under applicable law.J-18808-Ljbffr