Shift Lead (Sbarro)

Key Responsibilities:2. Customer Service Excellence:3. Food Preparation & Safety:4. Cash Handling & Register Operations:5. Training & Development:6. Operational Support: Team Leadership & Supervision:Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanlinessSupervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothlyAssign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area)Provide guidance and support to team members, helping them with any challenges or questions they may haveMonitor employee performance during the shift and provide feedback to improve performanceMaintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goalsEnsure that all customers are greeted promptly and served in a friendly, professional mannerHandle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfactionEnsure customer orders are prepared correctly and delivered in a timely mannerOversee the dining area and ensure that it is clean, organized, and meets Sbarro's standardsEnsure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality serviceSupervise kitchen staff to ensure all food is prepared and served according to food safety guidelinesMaintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocolsMonitor inventory levels, ensure products are stocked, and notify management when supplies are lowOperate cash registers, process transactions, and ensure accuracy in cash handlingEnsure all payments are processed correctly and that team members are trained to handle cash and electronic paymentsMaintain an accurate cash drawer and perform daily cash reconciliation at the end of the shiftAssist with the training and development of new team members, ensuring they understand their roles and Sbarro's standardsProvide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policiesEncourage team members to develop their skills and promote from within whenever possibleAssist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shiftEnsure compliance with all health, safety, and sanitation regulationsHelp manage labor and food costs to ensure the restaurant meets its financial targetsMaintain operational standards and ensure the restaurant is always prepared for peak business periodsSkills & Qualifications: Education: High school diploma or equivalent (required) Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred Leadership: Strong leadership skills with the ability to motivate, guide, and support team members Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service Communication: Strong communication skills with the ability to effectively interact with employees and customers Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly Flexibility: Willingness to work various shifts, including nights, weekends, and holidaysPhysical Demands:Ability to stand and walk for long periods of time during shiftsAbility to lift and carry items up to 50 poundsAbility to work in a fast-paced environment while managing multiple tasks simultaneouslyAbility to work in varying kitchen temperatures and conditions