Data Analyst
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Location: Amherst
Title: Data Analyst
Grade:
HNo of position:01We have a new opportunity in the Collections- Analytics - Data Analyst*Please review the Minimum Criteriabefore applying. Minimum Criteria You must meet the following minimum criteria(see job description for full list of requirements):H1 & H grades can apply (Vertical Movement for H1)
Role Description:
The Senior Data Analyst plays a key role within the Analytics team, transforming complex data into actionable insights that drive business performance. This position is responsible for end-to-end reporting, dashboard development, and advanced analysis across operational and digital channels.
Responsibilities:
- Reporting & Analytics
- Design, build, and maintain daily, weekly, and monthly operational reports and dashboards using BI tools (Power BI, Tableau, QlikView, or equivalent)
- Translate business questions into analytical frameworks; deliver clear, data-driven insights and recommendations to leadership
- Conduct ad hoc analysis to support strategic initiatives, performance reviews, and process improvement efforts
- Monitor KPIs and performance trends; proactively surface anomalies and opportunities to stakeholders
- Data Management & Operational Support
- Write and optimize SQL queries to extract, transform, and validate data from multiple source systems
- Ensure data quality and integrity across reporting outputs; document data lineage and definitions
- Collaborate with operations to analyze performance of outbound communication channels including email, voice, SMS, and online self-service
- Assist in the creation and QA of digital communications and campaign reporting
- Collaboration & Communication
- Partner cross-functionally with operations, compliance, IT, and leadership to understand data needs and deliver solutions
- Present findings and dashboards in business reviews and stakeholder meetings
- Mentor junior analysts and contribute to team knowledge-sharing practices
- Minimum Qualification:
- Bachelor's degree in data science, Statistics, Mathematics, Computer Science, Business Analytics, or a related field required
Required skills:
- SQL skills; ability to write complex queries, CTEs, and stored proceduresBI/Visualization platforms (Power BI, Tableau, QlikView, Looker, or equivalent)
- Strong working knowledge of Microsoft Excel including pivot tables, advanced formulas, and data modeling
- Demonstrated ability to manage multiple priorities, meet deadlines, and deliver accurate outputs in a fast-paced environment
- Strong written and verbal communication skills; ability to present data insights to non-technical audiences
- High attention to detail and a commitment to data accuracy