Associate Remote Care Specialist (Devices)

About Our ClientThe organization operates in the health technology sector, focusing on improving remote cardiac monitoring through AI-driven automation and efficient electronic health record (EHR) integrations. It addresses challenges in managing cardiac device transmissions by combining advanced AI triage with certified clinical oversight to enhance accuracy and clinical performance. The company supports clinics by enabling scalable, cost-effective cardiac care solutions recognized for their impact within the healthcare technology field.About the OpportunityThe Associate Remote Care Specialist (Devices) plays a crucial role in delivering expert technical and educational support for cardiac devices. This position involves reviewing remote cardiac monitoring transmissions, troubleshooting issues, and ensuring high service quality for patients and healthcare professionals. The role contributes to the organization’s mission by maintaining clinical accuracy and supporting customer onboarding and engagement.Responsibilities• Provide technical and educational expertise on cardiac devices.• Review remote transmissions for all CRM vendors.• Deliver high-quality service to patients and healthcare professionals.• Offer troubleshooting support as needed.• Maintain accurate and timely documentation.• Use and maintain internal software systems.• Assist in onboarding new customers.• Collaborate with team members to understand market and customer needs.• Stay informed about the competitive landscape and new CRM products.• Complete assigned tasks efficiently and within deadlines.• Maintain necessary professional credentials.Requirements• Bachelor’s degree with at least three years of healthcare experience.• Certified Cardiographic Technician (CCT) certification.• Strong understanding of medical terminology.• Excellent work ethic and customer service skills.• Ability to meet deadlines and work in a fast-paced environment.• Proficiency with Microsoft Office and basic computer applications.• Strong verbal and written communication skills.Pay Range and Compensation Package• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.Benefits & Perks• Health insurance.• Dental insurance.• Vision insurance.• Short- and long-term disability benefits.• Paid time off.• 401(k) retirement plan.• Voluntary benefits, including an employee assistance program, life insurance, and employee discounts.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.