Client Experience Manager

The RoleUnlock Health is seeking a passionate and results-driven Digital Account Manager (internally titled Manager, Client Experience) to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.What You'll DoOwn day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership healthLead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communicationProvide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiativesPartner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutionsDrive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are metMonitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationshipsOversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunitiesManage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reportingMaintain fluency in Unlock's full suite of services and capabilities, confidently representing how they apply to client needs and business challengesSupport account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experienceStay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizationsIdeal QualificationsBachelor's degree in business, marketing, or a related field3+ years of experience in account management, client services, or a related roleHealthcare industry experience requiredStrong communication, interpersonal, and problem-solving skillsDemonstrated ability to deliver results and exceed client expectationsRemote role with the ability to travel as needed for key client meetingsPerks and BenefitsCompetitive SalaryHealth, Dental and Vision benefit packages to fit all types of lifestylesLife, Short- and Long-Term Disability Insurance paid 100% by the companyFSA / HSA Options401(K) with a generous company match programFlexible Paid Time Off (aka- unlimited)Paid Parental LeaveHybrid and Remote work schedules availableEmployee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)Employee Referral ProgramEquality Opportunity Employer StatementUnlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.About Us: