Global Key Account Manager

Global Key Account ManagerResponsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies, coordinates cross-regional activities, and ensures high levels of customer satisfaction and service delivery.Company Description: SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.Job FunctionsDevelop and execute global account strategies aligned with SGS business objectives.Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.Manage global agreements, contracts, and commercial relationships with assigned accounts.Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.Lead regular business reviews, performance reviews, business development meetings, etcEnsure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSOResolve service delivery issues and manage claims to maintain strong client relationships.Track market trends, regulatory developments, and competitor activity impacting the account.Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.Performs other duties as assigned.QualificationsEducation and ExperienceRequired:Bachelor's degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education, ANDMinimum of 5 year experience in account management, customer services or other relevant experience for the position with successful track record, ANDMinimum of 3 year experience in the TIC industry for the relevant business unit, ANDExperience in international / multi-cultural environmentsKnowledge / Skills / AbilitiesLanguage Skills: English, Advanced required, Other language skills are a plusStrong account management, negotiation and relationship building skillsStrong leadership skills with excellent communication and presentation skillsComputer Skills: - Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).Experience using Salesforce for pipeline management, forecasting, and client relationship trackingSelf-driven, results oriented, and able to work independently in a fast paced environment.Strong problem-solving and organizational skills.TravelTravels up to 30-50% of time. Some travel might be international.Additional InformationCompensationThe expected salary range for this position is $100,000-$140,000 per year base. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.Our BenefitsWe care about your total well-being and will support you with the following, subject to your location and role.Health: Medical, dental and vision insurance, life insurance, employee assistance programs.Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).Happiness:Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement programWork-Life Balance: Paid-time off and family leaveIn compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.