Customer Experience Supervisor

A company is looking for a Customer Experience Supervisor to oversee day-to-day operations and management of Customer Care staff and Call Center functions. Key Responsibilities Oversee billing and credit research to resolve customer inquiries Coach agents on performance and ensure quality standards are met Handle escalated customer issues and facilitate team meetings Required Qualifications 2-3 years of customer service experience, preferably in a Call Center Experience driving metric results for a team Working knowledge of internal CRM systems and Salesforce Bachelor's degree preferred Reliable home internet and dedicated workspace for confidentiality