Regional/Senior Service Manager

OverviewDonaldson is committed to solving the world's most complex filtration challenges. Join a culture of collaboration and innovation, with opportunities to learn, effect change, and contribute at work and in communities.Donaldson is looking for a Senior Services Manager to lead our Services organization in the Midwest Region (MN, WI, SD, ND, IA). You will be responsible for a 5-state service territory, directly leading a team of technicians and project managers, and collaborating with service coordinators and sales staff to deliver excellent customer experiences in the maintenance, installation, and repair of industrial filtration equipment. You will also partner with service managers from other territories to drive national business initiatives. This role offers leadership of field technicians and ownership of service delivery in a large territory.RoleResponsibilitiesOverall responsible service execution, quality and customer outcomes.Key metrics are revenue, gross margin, technician efficiency, customer satisfaction and safety.Set and apply service standards (both corporate and local).Drive a culture of customer service, safety and continuous improvement.Directly manage the technician team including development, coaching and discipline.Focal point for customer escalations in your territory and owner for corrective actions or recovery plans.Approve costing on large projects and support sales on custom quotes.Lead the team through large custom service jobs and installations.Review work orders as they close to ensure profitability and completeness of work.Monthly reviews of performance metrics.Ensure services documentation and processes are followed through the team.Work with service coordinator for scheduling conflicts and prioritization as needed.Deploy new service capabilities into your team with cross-training.Ensure safety training and documentation stay up to date in partnership with the EHS Leader.Locate, partner and develop a network of service partners.Leverage field service software to record all aspects of the business.Travel within territory as needed to support staff and customers.Liaise with corporate functions on strategic initiatives, training and compliance needs.TravelUp to 25%Minimum QualificationsBachelor's degree (business or technical preferred)5+ years as a manager of people5+ years prior experience in a sales, technical or services capacityDemonstrated aptitude with Microsoft applications (Word, PowerPoint, Excel)Preferred QualificationsPrior field services leadership experience.Demonstrated technical or industrial vocabulary and aptitudeDemonstrated aptitude to use a CRM system or a field service management systemDemonstrated ability to understand financial metrics (revenue, cost, gross margin, etc.)Experience with Dust Collection and/or HVAC systemsGreat verbal and written communication skillsDemonstrated ability to build trust and accountability in people and teamsHighly organizedKnowledge of industrial filtration applications (dust collectors, air compressors, fume, hydraulic)Compensation and BenefitsAnnual Salary Range: $112,500 - $127,600. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, and performance.This position is eligible for an annual incentive plan based on performance and company growth.Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, and more, including paid parental leave.Immigration SponsorshipApplicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.International relocation or remote work arrangements outside of the U.S. will not be considered.Keywords: Field Service, Regional, Dust Collection, HVAC, IndustrialLI-HybridEqual Opportunity Employer, including Disability and VeteransEmployment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information. Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a Donaldson domain email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.J-18808-Ljbffr