Mortgage Operations Supervisor

Join the First Heritage Mortgage TeamWe're just as committed to our employees as we are to our customers. As a growing leader in the mortgage industry, we are actively seeking creative, driven individuals to provide the highest level of service and forward-looking solutions. Explore Opportunities TodayPosition Title: Mortgage Operations Supervisor Reports To: Operations Manager Position OverviewThe Mortgage Operations Supervisor is a self-motivated professional with strong organizational, communication, and analytical skills. This role works closely with the Operations Manager, Chief Strategy Officer, and members of the operations team to support daily operations and oversee offshore staff. The position plays a key role in improving processes, managing projects, and ensuring compliance with investor, state, and agency requirements. Key ResponsibilitiesWork with the managers in the operations department to improve efficiency, productivity and accountability. Collaborate with the operations management team to enhance and maintain operational policies and procedures. Assist the Operations Manager with operational initiatives, special projects, and process improvements. Perform additional duties as assigned by management. Education and ExperienceMinimum of 5 years of mortgage operations experience, with specific experience managing or working with offshore teams. Working knowledge of the Encompass Loan Origination System preferred. Bachelor's degree or equivalent work experience. Skills and QualificationsAbility to work independently while also functioning effectively as part of a team. Strong organizational skills with the ability to prioritize, multitask, and meet or exceed deadlines in a fast-paced environment. Excellent attention to detail with strong research and analytical abilities. Demonstrated critical-thinking skills and the ability to respond to time-sensitive business needs. Excellent written and verbal communication skills across all levels of the organization. Strong customer service orientation. Proficiency in Microsoft Office applications. Willingness to attend training and learn updated procedures as required. Demonstrates initiative, sound judgment, self-motivation, and a commitment to professional growth and increasing responsibility. Job DetailsJob Type: Full-time Location: In-person, Fairfax office What's In It For Me: Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options) Plan for the future by investing in a 401(K), with up to $4K employer match, invest even more with our Health Savings Account (HSA) Put your family first with Flexible Spending Account (FSA) for dependent care 12 weeks of paid maternity leave through our Short-Term Disability Plan Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program Rest and relax with Paid Time Off (increases with tenure) Protect yourself from identity theft or travel mishaps with our no-cost coverage Get access to your paycheck early with an advanced pay option through Dayforce Wallet