Product Support Coordinator - South Bank, QLD

Product Support Coordinator - South Bank, QLDApply now Refer a friend Job no: 530897Brand: Global SupplyWork type: Full timeLocation: QueenslandCategories: Sales and Customer Service, Operations and Logistics, CommercialAbout the OpportunityAs a Product Support Coordinator, you will be responsible for supporting the global leisure procurement teams. This will include managing the day-to-day task of queue management, supplier reporting, system escalations, email management, debt reconciliations and chasing, and contract preparation.In addition to the day-to-day tasks, you will work with the Support Leaders to find process efficiencies and look at how AI could improve productivity.What you will be doing:Reporting & ProjectsWeekly Supplier reporting for Supply PartnersWorking with Contract and Market Managers to generate reports needed both internally and externallyManage projects for the Supply Partnerships teamUtilise AI to provide an analysis of the data to be shared with contracting teamsSalesforce Queue ManagementManage the Global Procurement queue for such tasks as:Account AdminFinance queriesContract Loading issuesAllotment queriesConnectivity of hotelsData Maintenancetactical solicitationcustomer service and general supply queries* Work with the supply leader to identify opportunities to automate or use Robotic/ AI to improve productivity on some of these queuesSupply Emails & Call ManagementManage the day-to-day team inbox, proactively replying to suppliers on general queries or escalating to Contract or Market Managers developmentRepresent FCTG professionally with suppliers and ensure long-term, mutually beneficial relationships that drive sustainable returnsManage general query calls from Supply PartnersContract Management Support* Working with internal stakeholders to drive outcomes for connectivity connections, support for HotelBeds, Transfers integration queries, V3 room mapping queriesThird Party Suppliers, Customer Service and Management* Work with the third-party contracting team to support with account set-up and access management* Answer and manage booking-related customer service queries, supporting both the contracting team but also HELiO systems support in getting timely replies to issues reducing write-offsSelling Business Support* Support general supply queries from global selling businesses* Support the Groups team for general queriesDebt Collection and ManagementWork with the Support Leader to aid in improved processes to collect aged debt and support Contract Managers with reconciliation and invoicingWork with the Supply Leader to identify opportunities to automateUse robotics/AI to improve productivity on some of these queuesTitanic Crisis Management Process* Work with the Contract Managers to proactively manage communication and collation of data related to in-destination crisis management* Work with Support teams to channel details to align and co-ordinate communication globallyWhat you will need:* Minimum 3 years' experience in a product support or supply role within the Travel & Tourism/Hotel industry* Travel industry/GDS systems knowledgeWhat you will enjoy:️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd 2026Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusDevelopment: Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia's leading retailers, health and wellness providers, financial planning advice, employee share plan and moreTravel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and moreBrightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from withinCorporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilitiesMental Health: Support and Employee Assistance Program for staff and familySocial: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026) and huge EOFY CelebrationGiving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leaveSustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environmentPlease note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.Applications close: 26 May 2026 E. Australia Standard Time