Delivery Captain

OVERVIEW: A Successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving, and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.KEY TASKS: Enthusiastically embrace the MarineMax valuesProject a professional and knowledgeable image to all customers. Drives boat to and from various dealerships, and also delivers boat to customers as requested. Possess adequate product knowledge to answer customer questions. Properly explains features and demonstrate operation of boat in showroom or in water. Demonstrates additional boating merchandise, such as after market electronic communication and navigational equipment. Works with the Business Manager to establish date of delivery to customer and arranges for delivery of boat to the specified locationServices boat with fuel and assists in casting off and tying up boat. Perform minor engine and systems repairs and adjustments as needed. Loads and unloads fishing, ski and propulsion equipment from boats. Assists in moving boats in and out of showroom. Conducts periodic training classes to help reinforce our customers boating passionAssists with set-up, organization and tear down of Boat Shows and Offsite Events. Shows product in the showroom, at off-site events, and demonstrates boats on the water. Professionally support customer events including GetawaysDemonstrates advanced Seamanship skillsSuccessfully complete all required training programs including MarineMax UniversityTrains sales staff on boat handling and safetyInspect company owned vessels in water and keeps a log of hours and fuel levelsCompletes minor preventative maintenance on company owned boats on display in the water, including but not limited to cleaning of strainers, starting vessel and checking all systems, topping off water in batteriesAssist service/customer with minor service issues to determine if operator error or product defectOther duties as assignedKEY RESULT AREAS:Internal/External customer satisfaction/FANSCustomer attention and absorption of orientationCustomer letters of commendationTimeliness and effectiveness of problem resolutionTimeliness and completeness of deliveryTimeliness and accuracy of paperwork and other dutiesMarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.