Senior Software Engineer - Java Python AI

Senior Software Engineer – Java Python AI Senior Software Engineer – Java Python AI Job Type : Full-Time / Direct Hire with WinWire Job Description We are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes. Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support tickets Build integrations and services such as Slack ? Jira automation, routing, triage workflows, and lifecycle synchronization Implement agentic workflows for automated context collection, triage, summarization, and next-step recommendations Build robust APIs, event-driven pipelines, and automation frameworks with strong operational readiness Add and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliability Deliver end-to-end production systems with high quality, maintainability, and operational resilience; Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedback Ability to collaborate across engineering, operations, and support teams; Adaptability to fast-paced iterative environments; Strong communication skills—ability to explain technical concepts clearly; Proactive, ownership-driven mindset with high accountability Advanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrails Additional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystem Cloud-native optimizations (metrics pipelines, distributed tracing, event orchestration) Extended Jira workflow customization and integrations Skills Preferred 5+ years of hands-on software engineering experience with production system development 5+ years of coding experience in Java, Python, or Go; experience in building and shipping production-grade automation services 5+ years of Experience in API development experience (REST/gRPC, versioning, authentication/authorization, documentation) 5+ years of Experience with event-driven architectures (EDA), retries/idempotency, rate limiting, and error handling 5 years of experience or strong practical knowledge/interest in agentic workflows using tools/frameworks such as – LangGraph, LangChain, Orchestration frameworks, RAG patterns and Evaluation/guardrails Experience developing integrations (e.g., Slack ? Jira, lifecycle sync, enrichment); Good understanding of system architecture, scalability, service boundaries, and data flows Bachelor's or Master's degree in Computer Science, Engineering, or related technical discipline Apply Here Upload Resume - PDF, DOC, DOCX, and RTF file formats are supported. J-18808-Ljbffr