Technical Project Manager

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.About The RoleTransform9 ships AI voice agents into live healthcare environments where coordination across engineering, product, integrations, and customer success determines whether a launch succeeds. As Technical Project Manager, you'll drive cross-functional delivery — turning roadmaps into sequenced, dependency-aware plans, keeping technical and customer-facing teams aligned, and making sure complex, multi-team initiatives land on time and to spec.What You'll DoOwn end-to-end delivery of cross-functional technical projects — from kickoff through launch and post-launch reviewBuild and maintain project plans, timelines, and dependency maps across engineering, product, integrations, and customer successRun planning, standups, and retrospectives; keep teams unblocked and accountable to commitmentsTranslate product and technical requirements into clear scope, milestones, and acceptance criteriaIdentify risks and surface tradeoffs early; drive decisions that keep projects on scheduleCoordinate platform launches and new practice onboardings against measurable readiness criteriaCommunicate status, risks, and timelines clearly to engineering leadership and stakeholdersImprove delivery processes, tooling, and documentation as the team scalesLocationRemote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).Requirements5+ years in technical project or program management, ideally in software or SaaSTrack record delivering complex, multi-team technical projects on time and to specStrong understanding of the software development lifecycle and agile practicesAbility to read technical requirements and hold credible conversations with engineersExcellent written and verbal communication; able to align stakeholders across functionsStrong organizational skills with attention to dependencies, risk, and detailComfort operating in a fast-moving, ambiguous environmentNice to haveExperience in healthcare technology, HIPAA-regulated, or other compliance-heavy environmentsFamiliarity with voice/telephony, LLM, or conversational AI productsPMP, CSM, or equivalent certificationExperience with project tooling (Jira, Linear, Asana, or equivalent)BenefitsTop-tier health coverage: medical, dental & vision401(k)Paid time off + holidays, and paid parental leaveIf you want to fix the front door of healthcare, we'd love to hear from you.Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Note: the Transform9 team will only email you from a transform9.com email address.