Reservations Agent (Seasonal 2026)

Job DetailsDescriptionThe Reservations Agent has additional duties and responsibilities, including:Providing excellent customer service to all guestsAccurately inputting reservation information including rooming lists, internet, travel agency requests and sales department requestsAccommodating special guest requests, insuring a high level of guest satisfactionUnderstanding the sales strategy of hotel, property, and revenue managements systemsProcessing rooming lists accurately as well as changes and cancellations for group bookingsPreparing group guest lists prior to arrivalAggressively selling guest rooms to maximize room revenue using upselling and yield management technologyDeveloping a keen knowledge of all resort features and amenitiesThe position requires previous customer service experience preferably in a luxury hotel or resort. Excellent telephone, verbal and written communication skills are necessary.Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.Rate of Pay: $20 - $23 / hour