Support Engineer

Cloud Campaign is shaking up the social media marketing space with our powerful platform built for digital agencies and enterprise companies. Our mission? Make social media management seamless, scalable, and stress-free.We’re a fast-growing, venture-backed SaaS startup with a tight-knit team that values innovation, transparency, and creating amazing experiences for our customers (and each other). Cloud Campaign was ranked as one of the “Top Small Companies to Work For in Colorado” by BuiltIn during their 2022 annual report. We were recently named as one of Will Reed’s Top 100 Early-Stage Companies to work for in 2023, and Denver Business Journal’s fastest growing company in 2024, as well as Denver and Portland Business Journal’s best places to work 2026!Core values that we live byWin as a TeamCan-Do MindsetOwn the OutcomeRaise the BarRoleAs a key member of the Customer Success team, you will be responsible for providing technical support and solutions to customers, ensuring seamless integration, data flow, and operational efficiency. This role requires strong problem-solving skills, scripting expertise and a deep understanding of the Cloud Campaign code base, so you can seamlessly interface with our engineering team to discover and implement solutions.What You’ll DoReproduce and triage bugs like a proRun SQL queries to help with customer data exports and the clean up of dataWork within AWS to white-label customer accounts, check data, and moreManage data piping into our customer success tool — CustifyHelp out with internal IT needsJoin customer calls to help debug and troubleshoot tricky issuesQualificationsRequired:2+ years of experience as a Support Engineer or in a similar roleBS or BA in Computer Science or coding bootcamp completion or equivalentSQL expertiseExperience with AWS products (Dynamo, RDS, ACM, EC2)Basic understanding of Java codeScripting skills (Python or Bash) Nice to Have:Experience with Social Media Marketing ToolsStrong communication skills both written and verbalCollaborative mindsetLogical/Perceptive, problem-solving, detail-oriented, solution-orientedFlexibility/Adaptability/Dealing with AmbiguityWhy You’ll Love It HereStartup Energy, Real Impact – Your work will directly shape the future of our company and productTeam-Oriented Culture – We believe in balance, transparency, and always learning.Room to Grow – Equity, leadership opportunities, and the ability to make a big splash in a growing company.Benefits & Perks:100% employer-paid medical, dental, and vision insurance for employeesPartial medical coverage for dependents with 100% dental and vision coverage for dependentsFSA, Short Term Disability & Life InsuranceUnlimited PTO & Paid Parental LeaveStock Options – Share in our company’s successHealthy Living Benefits & Technology StipendYearly Company Retreat & Monthly Fun EventsHalf-Day Fridays & Weekly Office LunchesJoin us and be part of a company that values innovation, teamwork, and customer success!Apply today to help shape the future of social media marketing with Cloud Campaign!