Program Director (Community Engagement & Logistics)

POSITION SUMMARY:The Program Director of Community Engagement and Logistics serves as a key operational and engagement leader for Kentucky YMCA programs statewide. This position oversees the systems, logistics, and relationship management that support successful program implementation across multiple conferences, trainings, and initiatives. The role is responsible for managing complex registration and participant data processes, coordinating cross-program logistics, and ensuring operational efficiency that allows programs to effectively serve students, volunteers, alumni, and partner schools.In addition to managing registration operations and program logistics, this position directs the organization’s statewide alumni and volunteer engagement strategy. The Program Director recruits, trains, supports, and retains volunteers and alumni leaders while strengthening long-term community relationships that sustain and expand program impact. This role requires strong relationship management, professional communication, and the ability to lead diverse stakeholder groups with a high level of professionalism and accountability.This position also supervises and develops youth programs including event planning, communications, and event implementation. The Program Director works collaboratively across departments to support statewide programming needs and serves onsite at programs and events to oversee staff, volunteers, logistics, and operational execution for programs including Youth in Government, Model United Nations, Go For It (GFI), LTC, Y-Corps, and Y-USA affiliated initiatives.The ideal candidate brings strong organizational leadership, operational management experience, and the ability to balance detailed administrative work with relationship-centered community engagement in a fast-paced, mission-driven environment.ESSENTIAL FUNCTIONS:Process and manage conference-specific registration data, delegation information, and program records to support accurate and efficient implementation of Kentucky YMCA conferences and statewide events. Collaboration with other Program Directors, the CRM Manager, and the Data Administrator is necessary. Ensure accuracy, organization, and timely completion of registration materials, participant communications, reports, and program documentation, in partnership with other Program Directors, CRM Manager, and Data Admin.Coordinate logistics and operational support for statewide programs, including conference preparation, materials management, scheduling, rooming coordination, volunteer coordination, and onsite implementation.Research, evaluate, and maintain relationships with vendors, suppliers, and service providers to support program and conference operations.Develop pricing comparisons and cost-saving strategies for program materials, supplies, apparel, printing, transportation, lodging, meals, and other operational program needs while maintaining quality and efficiency.Coordinate purchasing, ordering, printing, inventory tracking, and delivery timelines for program materials and event needs.Direct and manage the organization’s alumni engagement efforts, including relationship building, event creation and planning, outreach strategies, communications, recruitment, mission building, and retention initiatives.Lead the recruitment, training, placement, and support of volunteers across multiple program areas and statewide events.Build and maintain strong relationships with alumni, volunteers, advisors, schools, community partners, and program stakeholders.Develop and implement customer service strategies.Lead teen programs through event planning, communications, trainings, and conference implementation responsibilities.Collaborate with program directors and organizational leadership to support strategic program goals, operational improvements, and participant engagement initiatives.Collaborate with other program directors onsite to oversee logistics, supervising volunteers and staff, resolving issues, handling customer service, and ensuring smooth program execution.Lead operational coordination and implementation support for programs including Youth in Government, Model United Nations, Go For It (GFI), Y-Corps, and other Kentucky YMCA and Y-USA affiliated initiatives.Maintain compliance with organizational policies, risk management procedures, child safety policies, and participant safety expectations during all program operations and events.Identify operational challenges and proactively develop solutions to improve efficiency, participant experience, and program effectiveness.This position requires regular travel to Kentucky YMCA offices (Frankfort and Louisville), conference facility locations, and other venues throughout the state of Kentucky. Reliable transportation is necessary.Ability to stay organized with receipts and expenses,QUALIFICATIONS:The KY YMCA is an anti-racist, multicultural organization committed to a diverse workplace and is seeking a diverse pool of qualified candidates. Must be 21 years or older.Two or more years of professional experience in another nonprofit is preferred.Two or more years of experience in program development and management.Direct experience in project management.Two or more years of experience with team directorship and management.Two or more years of experience with volunteer and alumni management experience.Professional presentation experience.Experience working independently on projects and with a team.Proficient use of Microsoft Office, particularly Word and Excel.Experience with mail merge.Experience working in a customer relationship management (CRM) system.Organizational, detail-oriented, and independent time-management skills are necessary for this position.Must be able to schedule work proactively and independently, while also being able to work with teams.Works as part of a team and demonstrates a high degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training.Ability to change priorities as the project expands or the project needs change. Must be able to assist in moving 35 pounds, have good mobility, and maintain a high level of energy over an extended period of time.Ability to be away from home up to 15% of the year, or an estimate of 50-60 days, including extended periods of overnight stays.  Must have reliable transportation.Ability to communicate clearly to large groups, over the phone, and via email.Ability to relate effectively to diverse groups of people from all social and economic segments of the community, track record of building authentic, constructive relationships with othersUnderstanding that you may stay overnight in a hotel for a potential of 14 days in November and December, and 12 days in March.Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.