Regional Director Operations in Washington - Mental Health 901

DescriptionRegional Director of Operations - Northern Washington Location Requirement: Must reside between Bellingham and Everett/North Seattle (regional travel required)Not remote. Hybrid role. Must be visiting programs 3-4 days per week.Directing programs in: Sedro Wooley, Stanwood, Tukwila.Lead with Purpose. Drive Impact. Transform Lives. At Telecare, we don't just operate programs-we transform lives through recovery-focused behavioral health services. Our leaders are at the center of that mission.We are seeking a Regional Director of Operations (RDO) to lead a portfolio of programs across Northern Washington. This high-visibility role drives clinical excellence, workforce stability, financial performance, and strategic growth in partnership with county and state stakeholders.If you are a mission-driven, people-first leader who thrives in complex environments, this is your opportunity to make a meaningful impact at scale.Why This Role Matters As an RDO, you connect strategy to execution-driving measurable outcomes across multiple programs, including:Quality care for individuals with serious mental illnessWorkforce engagement and retentionStrong county and state partnershipsFinancial health and sustainabilityWhat You'll Do Lead Regional OperationsOversee multiple programs with full accountability for performanceExecute strategic goals aligned with Telecare's missionDrive Clinical QualityEnsure safe, recovery-oriented careLead quality improvement and compliance effortsBuild High-Performing TeamsCoach and develop Program AdministratorsStrengthen recruitment, retention, and engagementStrengthen PartnershipsPartner with county and state stakeholdersRepresent Telecare across community and regulatory settingsOwn Financial PerformanceManage budgets, FTE alignment, and expensesIdentify opportunities for efficiency and growthWhat Sets You ApartHigh emotional intelligence and self-awarenessStrong financial and operational acumenProven ability to lead through change and complexitySkilled at building, developing, and holding teams accountableAbility to influence across clinical, HR, finance, and external partnersOperational Excellence at Telecare We measure success across four pillars:Clinical Quality Excellence - Safe, consistent careWorkforce Engagement - Stable, growing teamsCustomer Satisfaction - Trusted partnershipsFinancial Security - Sustainable operationsSchedule & Compensation Schedule: Full-Time, Salaried | Monday-Friday, 8:00 AM - 5:00 PM Participation in a scheduled on-call rotation is required.Compensation: Starting salary range: $157,519.25 - $194,565.62 annually Full range up to $231,611.98Final compensation is based on experience, qualifications, and geographic location, with flexibility for highly qualified candidates.Qualifications10+ years of progressive healthcare operations leadershipMulti-site leadership experience (behavioral health preferred)Master's degree in a related fieldStrong knowledge of labor relations and employment practicesProven success driving operational and financial outcomesWhy Telecare60+ years of impact in behavioral healthHigh-visibility leadership opportunityCollaborative, mission-driven culturePartnership with senior leadership across the organizationEOE AA M/F/V/Disability Sign-on bonus eligibility may exclude internal candidates and those employed within the past 12 months. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.