IT Support Specialist

The IT Support Specialist provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role ensures smooth IT operations, minimizes downtime, and supports employees in using technology effectively, this role also includes admin work.Key ResponsibilitiesManage and update IT support tickets, ensuring issues are tracked and resolved in a timely mannerProvide basic Level 1–2 technical support for hardware, software, and connectivity issuesAssist with maintaining accurate IT inventory, including tracking laptops, peripherals, and softwareHelp generate simple reports on ticket status, inventory, and common issuesSupport shipping and receiving of IT equipment, including setup and basic configuration of devicesAssist with onboarding and offboarding tasks such as account setup and equipment distributionFollow documented procedures to troubleshoot and resolve common technical issuesEscalate complex problems to senior IT staff when necessaryMaintain documentation for common fixes and internal IT processesPerform routine tasks such as system updates, password resets, and account supportProvide friendly, clear communication to end users when resolving technical issuesDemonstrated strong customer service skills while supporting end users in a fast-paced environmentCore Lovisa CompetenciesOrganizational understanding.Flexibility.Teamwork.Customer service.Negotiation.Initiative.Attention to detail.Problem-solving ability.Open and honest communication.