System Development Manager

SummaryThe Systems Deployment Manager is responsible for designing, managing, and continuously improving the operational systems, workflows, and processes that support successful customer implementations, strategic initiatives, and scalable service delivery.This role leads project management for state-level and strategic anonymous tip deployments, acting as the organization's subject matter expert on the anonymous tip platform and its supporting components. The Systems Deployment Manager guides platform configuration and delivery and serves as the primary escalation point for technical questions throughout the deployment lifecycle.Day to day, this role drives partner-led implementations and configurations from start to finish. Serving as the single point of contact for both clients and partners, the Systems Deployment Manager consolidates status across stakeholders, removes obstacles, and keeps onboarding moving at pace.As the system administrator for OnRamp, the Systems Deployment Manager maintains workflows, advances system enhancements, manages the knowledge base, and coordinates new product releases, continuously refining the systems and processes that underpin operational excellence.Essential FunctionsManage strategic Anonymous Reporting statewide deployments, partnering with internal and external stakeholdersManage strategic implementation partner relationships and partner-driven implementation projects, ensuring successful customer launches through operational oversight, risk management, stakeholder alignment, and accountability for project milestones and deliverables.Represent Navigate360 during partner-led implementations, providing project oversight, stakeholder communication, and operational support related to Emergency Management solutions.Serve as the primary operational liaison for Sandy Hook Promise (SHP), overseeing partner launch readiness, facilitating go-live activities, and ensuring successful activation of customer accounts.Serve as the system administrator for OnRamp, overseeing workflow maintenance, system enhancements, process improvements, and the implementation of new product and feature releases.Ensure operational readiness across launch processes, systems, and customer configurations through validation, testing, and continuous process improvement initiatives.Duties / ResponsibilitiesLead statewide Anonymous Reporting deployments, serving as the project manager responsible for launch strategy, cross-functional coordination, stakeholder alignment, and preparing for successful program adoption.Serve as the primary operational liaison for Sandy Hook Promise (SHP), coordinating launch readiness activities, managing launch-related communications, and ensuring successful activation of customer accounts.Manage partner-driven Campus360 implementation projects from launch planning through go-live, ensuring milestones, deliverables, and launch objectives are achieved.Serve as the primary point of contact for implementation partners, facilitating communication, resolving operational issues, and ensuring alignment between Navigate360, customers, and external stakeholders.Oversee customer launch readiness by monitoring project status, identifying risks, and driving resolution of issues that may impact implementation timelines or successful go-live execution.Facilitate go-live activities and launch execution for partner-driven implementations, ensuring customer accounts are properly configured, validated, and activated.Support Emergency Management configuration updates for clients during Campus360 launches.Validate system configurations through testing to ensure functionality within Emergency Management and Campus360 integrations.Monitor and maintain accurate customer records, project documentation, and implementation data within designated systems.Maintain and administer OnRamp playbooks, launch processes, system configurations, and content to reflect current processes, product updates, and operational requirements.Identify opportunities for system and process improvements within OnRamp and implementation workflows, documenting requirements and supporting implementation of approved enhancements.Ensure accuracy and completeness of customer projects, workflows, and records within designated systems.All other duties assigned.Ensure timely and accurate completion of assigned tasks, maintaining a high standard of quality and attention to detail.Demonstrate a strong sense of accountability and a results-oriented, growth mindset.Execute daily deliverables and assignments efficiently and with high quality, ensuring all work meets the standards necessary to achieve organizational objectives and key results.Maintain a work area which ensures the safety and confidentiality of all customer records and transactions.Actively support and contribute to Navigate360’s high trust culture by engaging in constructive communication and collaborative problem solving.Serve as a cultural ambassador in team and companywide activities.Confidently embody Navigate360’s Mission and Values.