Service Administrator

Job DescriptionWe are looking for a talented Onsite Service Administrator to join our team specializing in service for our branch in Downey, California.In this onsite role, you will make an impact in the following ways:Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review plan with the Service Supervisor/Team Lead prior to customer contact.Open and review work orders to ensure accuracy for invoicing and warranty, explain charges to Customers to resolve any concerns and close work orders once complete.Work with Service Supervisor and/or Team Lead to schedule job assignments, monitor key performance metrics for the Workshop, including labor productivity and Customer satisfaction.