Account Manager

Description Company Overview Flex Technology Group is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we're in a class of our own. Position Summary The Account Manager is responsible for managing and growing relationships within a portfolio of 200–400 existing customer accounts, primarily small and mid-sized businesses, along with some large clients. This is not a net-new hunting role—sales efforts are focused on existing accounts. This role owns the full sales cycle from initial engagement through closing, while also providing ongoing account management, renewals, and customer support. It cultivates a broad skillset in sales, relationship management, service coordination, and data-driven business planning. Essential Functions and Responsibilities Achieve sales activity, customer engagement goals, and production targets as outlined by the Sales Leader Renew and retain current clients through proactive account management and support Identify and pursue expansion opportunities within existing account base Maintain consistent communication with clients via phone, email, LinkedIn, and other channels Conduct thorough needs assessments and qualify opportunities during the sales process Negotiate with decision-makers to close deals and deliver value Prepare and present Quarterly Business Reviews, product demos, and proposals using account metrics and insights Collaborate with Sales Support, Service, Operations, and Logistics teams to ensure positive customer outcomes Build rapport and brand equity through strong client relationships Utilize Microsoft Dynamics and other internal CRM/account management tools Qualifications and Experience Minimum Qualifications: High School Diploma or equivalent Strong attention to detail and organizational skills Excellent communication skills Basic proficiency in Microsoft Office (Outlook, Word, Excel) Ability to travel offsite on rare occasions Preferred Qualifications: Bachelor’s Degree or equivalent experience in a sales environment Advanced Excel skills Proven success with sales quotas and/or customer retention Prior B2B technology or print-industry sales/account management experience Disclaimer This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion. EEO Statement Flex TG is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.