Modality Service Engineer

Glassbeam, Inc. is the healthcare industry leader in medical equipment analytics and remote monitoring. Glassbeam's software transforms raw machine data into real-time, actionable insights that help customers detect issues early, reduce unplanned downtime and optimize equipment utilization.Glassbeam, Inc. team members are deeply committed to our mission of Ensuring Healthcare is Always On. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.About The Job OpportunityThe Modality Service Engineer, Asset Intelligence leads the development and deployment of predictive service capabilities for medical imaging systems (CT/MRI). This role sits at the intersection of field service expertise, data analytics, and product innovation, translating real-world equipment behavior into scalable software-driven solutions.You will partner closely with customers, engineering teams, and internal stakeholders to improve uptime, optimize service delivery, and drive measurable operational outcomes through advanced analytics and connected technologies.What You'll DoPredictive Analytics & Alert Development(Technology – Systems Thinking; Data Engineering – Data Quality & Governance)Lead creation, validation, and optimization of alerts and error events from connected systems and sensorsTranslate failure modes, error codes, and service patterns into predictive rules and logicValidate alert efficacy across OEMs, modalities, and diverse installed basesContinuously improve predictive accuracy, coverage, and performanceTechnical Expertise & Service Optimization(Customer Operations – Equipment Repair: Repair Diagnostics; Technical Proficiency)Serve as SME for medical imaging systems (CT/MRI), including reliability and failure modesApply deep technical knowledge to improve uptime, FTFR, and MTTR outcomesIdentify trends and root causes across systems to drive service improvementsProvide technical insight to guide product development and analytics modelsCustomer Deployment & Collaboration(Customer Operations – Service Delivery; Customer Success: Adoption & Value Realization)Travel to customer sites to deploy sensors, configure systems, and validate performancePartner with Radiology and HTM teams to operationalize solutionsCollaborate with customers to refine troubleshooting workflows and service processesDeliver high-quality customer support both remotely and on-siteCross-Functional Innovation & Product Development(Business & Process Excellence – Project Management; Stakeholder Management)Partner with Engineering (including ML teams) to test, validate, and scale new capabilitiesTranslate customer insights into product enhancements and new featuresDefine priorities and tradeoffs based on customer needs, QA, and competitive landscapeContribute to roadmap development and innovation initiativesStrategic Impact & Continuous Improvement(General Management – External Perspective & Market Knowledge; Financial Acumen)Assess market needs, competitive positioning, and product performanceDevelop business cases for strategic investments and technology developmentProvide reporting and insights to senior leadership and Board-level stakeholdersDrive continuous improvement across product quality, service delivery, and analyticsWhat You'll BringYour Background10+ years of experience in field service or service engineering for medical imaging systemsHands-on experience across multiple OEMs (GE, Siemens, Philips, Hologic, etc.)Deep expertise in CT/MRI systems, including failure modes and diagnosticsStrong analytical mindset with ability to identify trends and translate into actionExperience working cross-functionally with engineering, product, and customersAbility to travel regularly and work directly with customer environmentsPreferredExperience with predictive analytics, AI/ML, or connected/IoT-enabled systemsExperience working with healthcare systems, HTM teams, or radiology departmentsFamiliarity with data pipelines, system logs, or analytics platformsExperience building business cases or influencing strategic product decisionsWho We Want to MeetAct Like an Owner – Results Driven & Accountability & Execution: You take ownership of outcomes and drive measurable improvements in uptime and performance.Serve with Purpose – Customer Centric & Relationship Management: You deeply understand customer environments and deliver solutions that improve real-world outcomes.Adapt to Thrive – Managing Ambiguity & Learning Agility: You operate effectively in complex, evolving environments and quickly learn new technologies.Collaborate to Win – Influence & Communication: You align engineering, customers, and stakeholders to drive execution and innovation.Challenge the Status Quo – Data-Informed Decision Making & Curiosity & Problem Solving: You leverage data and insights to improve systems, processes, and products.Benefits & Perks Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) Career and professional development through training, coaching and new experiences. Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. Inclusive and diverse community of passionate professionals learning and growing together.  Interested? We'd love to hear from you! Submit your resume and an optional cover letter explaining why you'd be a great fit.About Glassbeam, Inc.Glassbeam, Inc. provides a platform that ingests and analyzes machine data from imaging and biomedical assets to help increase machine uptime and utilization, leading to increased patient throughput, revenues, and reduced operational costs. Glassbeam, Inc. provides solutions for hospitals, imaging centers, medical device manufacturers, and independent service providers.In 2025, Glassbeam, Inc. became a PartsSource company. PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure.In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.Read more about us here: Glassbeam Awarded Authority to Operate (ATO) for its SAAS analytics solution for connected medical systems by the U.S. Department of Veterans Affairs PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024 PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 WSJ: Bain Capital Private Equity Scoops Up PartsSourceEEOPartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Legal authorization to work in the U.S. is required.