In-Store Repair Technician

In-Store Repair Technician (Full-Time) | Jacksonville, NC If you enjoy troubleshooting challenges, mastering new tech through hands-on practice, and saving the day for customers when their devices fail, this role is for you. About Us Computer Warriors operates electronic repair stores in Wilmington and Jacksonville, North Carolina, serving both residential and small business customers. We also provide managed IT services to over 100 local businesses across Eastern North Carolina. Our mission is to solve technical frustrations through repairs and creative solutions; while educating customers so they can leverage their technology to stay connected to their world. Most customers find us when something important stops working. A phone breaks, a laptop will not turn on, or a business is losing time because their systems are unreliable. We step in, get to the real issue quickly, and help people move forward with confidence. Team members stay here because we put our people first and we take pride in how we work. We believe great service comes from a team that is respected, trained, and trusted to do the job right. Your opinion matters, and we make sure it is heard. Good work gets noticed here, and strong performance leads to real opportunity. About the Position This is an in-store repair role focused on computer repair, phone repair, iPad repair, Samsung phone repair, and MacBook repair, plus supporting game consoles as needed. Your job is to diagnose issues, complete repairs correctly, document your work, and communicate clearly so customers feel confident in the solution. We’re not looking for someone who just swaps parts. We’re looking for a technician who thinks, tests, follows the process, and takes pride in doing it right. You will work alongside a team that cares about quality, speed, and keeping customers informed. Most days are a mix of bench work and real customer interaction. When the store is busy, you will help with check-ins, quick questions, and keeping the flow moving. On slower days, you will stay productive by completing repairs, updating tickets, improving your technical skills, and keeping your workspace clean and ready. Schedule: 40 hours per week, Monday to Friday 9:00 AM to 6:00 PM. Occasional Saturday shifts 10:00 AM to 2:00 PM. Saturdays are rotational, typically 2 Saturdays on, 4 Saturdays off. If you work on a Saturday, you will be given a half-day off during the week. Compensation: $14 - $17/hour base (based on experience and certifications) + performance bonus. Technicians who consistently meet performance goals often earn an additional $3 to $4/hour, bringing total pay to roughly $16 to $21/hour depending on base rate. Location: Jacksonville, NC Benefits 100% employer-paid dental and vision insurance Medical insurance with the company covering 50% of the premium 401(k) plan with employer match 7 paid holidays annually 10 vacation days per year (increasing to 15 days after 3 years) Additional perks and growth opportunities Growth Opportunities: Whether you have some experience or you’re brand new to repair, we’ll train you through a structured first-year development path. During your first year, you’ll receive hands-on coaching and work through company-sponsored certifications such as CompTIA IT Fundamentals, A+ Certification, Microsoft Certified: Modern Desktop Administrator Associate, and more. We require at least one year in this role before advancement, and many transitions happen closer to two years depending on openings and performance. As you grow, your path may include moving into a role that supports our Small Office/Home Office (SOHO) department. Technicians in these roles support both residential and business clients remotely and in the field, solving real-world issues beyond the bench. As your skills expand, you’ll also focus on additional certifications like Network+, helping you build a well-rounded skill set across platforms and environments. With strong performance, certifications, and experience, you can position yourself for future opportunities with our sister company, CW IT Support, where you can work in more complex MSP environments and support larger projects. Who Thrives Here: You will likely do well in this role if you love troubleshooting and can stay calm when a customer is stressed. You’re detail-oriented, willing to follow a process, and be motivated to keep learning. You take ownership of what you do not know yet, you research it, learn it, and come back better the next time. You should be comfortable with both hands-on repairs and basic customer communication. This is not a back-room-only role. Great techs here can fix the device and explain the fix in simple language. What You Will Do: Diagnosing and Repairing Devices: Accurately diagnose and repair software and hardware issues across a range of devices, including computers, smartphones, tablets, and games consoles. Recommend the best repair or replacement solutions to meet client needs. Managing Software and Systems: Install, update, and configure operating systems, software, and applications to ensure client devices run smoothly and efficiently. Ensuring System Security: Protect client systems by installing and maintaining security software, while educating clients on best practices for online safety. Maintaining Detailed Records: Keep thorough records of all repairs, updates, and installations, ensuring a clear service history that supports future work and client transparency. Enhancing Client Experience: Identify client needs and proactively recommend solutions, such as protection plans, hardware upgrades, or other services that add value and enhance device performance. Managing Customer Flow and Calls: Assist with overflow in-store customer traffic and inbound calls, ensuring a seamless check-in and check-out experience for our customers, even during busy periods. Supporting Inventory Management: Assist the Senior Technician in maintaining and managing inventory, ensuring that tools, parts, and supplies are well-stocked and organized. Keeping a Professional Workspace: Maintain a clean, organized, and professional workspace that reflects our commitment to quality and customer satisfaction. Adapting to Team Needs: Take on additional tasks as required, demonstrating flexibility and a proactive approach to meeting the changing needs of the team and our clients. Requirements: High School Diploma or GED Valid driver’s license and reliable transportation Minimum of 1 year of customer service experience Self-motivated, goal-oriented, and able to work effectively without constant supervision Strong problem-solving skills and a proactive approach to learning Passion for technology, including smartphones and computers Team-first attitude and the ability to collaborate with humility To Apply: Ready to build real skills, grow your career in computer repair and phone repair, and join a team that actually cares about doing the job right? We’d love to hear from you.