Customer Engagement Specialist

Client Experience Specialist / Customer Relations Associate Location: Marlboro, MA Company: Automotive Elegance (AE) Job Type: Full-Time | Hourly + Commission Pay: $22-$25/hour (based on experience) + Commission Opportunities Training Provided for the Right Candidate About Us Automotive Elegance (AE) is a premier vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tint, and high-end detailing services. Family-owned since 1999, we are proud to be a multi-year XPEL Dealer of the Year and a company built on craftsmanship, precision, and long-term team culture. We deliver an exceptional customer experience from first contact to final vehicle delivery - and our front-of-house team plays a critical role in that promise. Position Overview We are seeking a motivated, professional, and customer-focused individual to join our growing team. This is a client experience and revenue-support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth. No automotive experience is required - we will train the right personality. If you are coachable, competitive, team-oriented, and looking for long-term career growth, we want to meet you. Key ResponsibilitiesGreet and assist customers in a professional, luxury environmentEducate clients on PPF, ceramic coating, window tint, and detailing servicesRecommend premium packages, add-ons, and bundled solutionsProvide accurate estimates and process invoicesPerform vehicle walk-arounds and documentationMaintain detailed CRM records and follow up with cold leads and past clientsCoordinate scheduling with the service team for drop-offs and deliveriesMaintain a clean, organized, and welcoming front officeAssist with vehicle photos and social media content (a plus) What We're Looking ForStrong communication and interpersonal skillsPositive attitude, coachability, and professionalismOrganized and detail-orientedComfortable speaking with customers in person and on the phoneCompetitive mindset with a team-first attitude1-3 years of customer service or sales experience preferred (retail or luxury experience is a plus)Passion for high-end vehicles or luxury products is a bonusSeeking long-term growth - not just a job Compensation & GrowthCompetitive hourly pay ($22-$25 based on experience)Commission on up-sold services and revenueClear growth opportunities within a growing companySupportive, long-term team cultureWork in a premium automotive environment BenefitsHealth, Dental & Vision Insurance401(k) with company matchPaid time off (PTO) and holidaysEmployer Paid Life InsuranceHSA If you're looking for a company you can grow with and take pride in representing, we'd love to meet you.