Wellness Case Manager

You're the kind of person who naturally builds trust.People feel comfortable with you quickly. You know how to communicate with confidence, guide conversations professionally, and create an experience that makes people feel supported, informed, and cared for.At NIVA Health, we're looking for a Wellness Case Manager to help guide patients through their wellness journey — from their first interaction with our clinic through ongoing programme engagement.This role is ideal for someone who thrives in a people-focused, fast-paced environment and enjoys combining relationship-building, patient support, organisation, and measurable performance goals.You'll work closely with providers and clinic leadership to help patients stay engaged, informed, and connected to the services designed to improve their overall wellness experience.What You'll Be DoingBuilding strong, trust-based relationships with patientsSupporting patient engagement and wellness programme participationGuiding patients through provider-directed services and next stepsCoordinating follow-ups, scheduling, and patient communicationsHelping create a seamless, elevated patient experienceTracking personal KPIs related to engagement, follow-up activity, and conversion supportSupporting new wellness initiatives and service rollouts within the clinicWorking closely with providers and clinic staff in a collaborative environmentYou'll Do Well In This Role If You...Are naturally personable, energetic, and confidentCommunicate exceptionally well and build rapport easilyHave a polished and professional presenceEnjoy helping people while working toward measurable goalsAre highly organised and proactive with follow-upCan manage multiple patient interactions without losing attention to detailThrive in a performance-driven but supportive environmentStay calm, solution-focused, and adaptable in fast-moving situationsIdeal BackgroundsWe'd love to hear from candidates with experience in:Wellness clinicsHealthcare coordinationConcierge medicinePatient engagementHospitality or luxury service environmentsClient success or account managementSales support or relationship managementHealthcare experience is helpful, but strong communication skills, professionalism, emotional intelligence, and relationship-building ability are equally important.RequirementsEducation & Experience High School Diploma or equivalent required Bachelor's degree preferred but not required Experience in patient engagement, wellness services, healthcare coordination, customer success, hospitality, sales support, or account management strongly preferred Previous experience in a patient-facing healthcare or wellness environment preferred Experience with CRM systems, patient management software, or scheduling platforms preferred Demonstrated success in relationship-building and service-oriented environments highly desirable Must be available to work full-time on-site within an assigned NIVA Health clinic Rotating schedule may include occasional Saturdays, with a weekday off provided during those weeksWhat We Offer Performance-based bonus opportunity High-impact patient-facing role Growth-oriented wellness environment Collaborative clinic culture Opportunity to work closely with leadership and providers A company culture built around: Teamwork Resilience Open-Mindedness Ownership Positivity Important Notes This is a full-time, on-site clinic role Rotating schedule may include occasional Saturdays (with a weekday off provided) This is a non-clinical role — all medical recommendations and treatment plans are directed by licensed providers If you're someone who genuinely enjoys connecting with people, creating exceptional experiences, and being part of a wellness-focused environment where your contribution matters — we'd love to meet you.