Field Service Technician - Madison, WI

Company Overview:Separators is North America’s leading independent provider specializing in the service, repair, and remanufacturing of Alfa Laval, Tetra Pak and GEA centrifuge equipment. We have various offerings, from service and parts to automation technology and consulting, but above all else, Separators is a service company.We serve the needs of our customers and focus on keeping their facilities and their equipment running at optimal levelsWe serve our employees by providing the resources and support they need to not only complete their job but to be successful in their workThroughout Separators there is a commitment to teamwork, which does not always mean working together, but it does mean working in the same direction. As we continue to grow as a company and work with more clients in the Midwest region, we’re on the lookout for individuals to join our team in the Madison, WI area.Job Summary:The Field Service Technician role strives to always demonstrate the characteristics of “Separators Way” by providing our customers with the maximum centrifuge repair service and support while minimizing the risk of injury and costs. The role, preferably based out of Madison, WI, demands technical expertise, reliability, and a commitment to customer satisfaction.The Separators Way:Passionate about the success of our customers and our businessEmpowered with high expectations to deliver consistent excellence to our customers, remembering that our customers are both external and internalCommitted to “rowing the same direction”, working as a team first to deliver consistent results as individualsA willingness to consistently work hard, tenacious enough to overcome obstacles and a curiosity to solve problems to make the business better. Willing to fail and try again. Be grittyProcesses and tools that assist the team by providing the guidance and information needed to positively impact the businessDoing everything the “right way” by adhering to our core values of Customer Service, Continuous Improvement, Mutual Respect, Integrity, and TrustJob Responsibilities:Perform scheduled centrifuge maintenance and repair work in our customer’s plantsAlways work in safest possible manner and adhere to company and customer safety rulesArrive to service jobs on time, dressed appropriately, ready to workObtain customer approval for major parts not included in original quote and confirm in reportIdentify process/operating issues and recommend solutions. Provide in-plant product/process technical support, troubleshooting, and trainingProvide feedback/recommendations on customer opportunities (parts, service, and equipment)Recommend to customers parts to buy/stockAccount for, pack up, and arrange for return of all unused partsFollow up the day after service to ensure equipment is running properlyProduce complete, accurate and timely service reports and obtain customer’s signatureFlexibility to extend site visits based on customer need is a mustPrepare in advance for service jobs:Review previous service reportsReview provided Bill of Materials and check for accuracyLocate and review pertinent manualsSchedule work and any changes through centralized service schedulerWork with the customer directly to confirm schedule and any special requirementsSchedule all travel arrangements or work through travel agency while adhering to company policyCommunicate within the Separators team and be available to take after-hours (internal and customer) callsProvide telephone technical support for customersDevelop and maintain an understanding of our automation/controls. Collaborate with service and other team members to provide an exemplary customer experienceWhen required/requested, provide support to Separators, Inc. shop. Develop and maintain positive customer relationships to facilitate repeat businessAlways represent Separators, Inc. in a professional and courteous manner. Key Performance Measures:100% answered after hours emergency call rateCustomer satisfaction of onsite servicesWarranty expenses (keep below 1%, meet annual goals) related to service work performedPersistence to stick with project until it is completedAccuracy and timeliness of all required reportingComfortable with continuous learning and desire to grow with the companyRequirements and Qualifications:High school DiplomaPost high school trade/technical school a plusStrong mechanical aptitude; Extensive experience with hand toolsStrong problem-solving skillsPersistence and reliability to safely work until the job is completedGood written and verbal communication skillsCourteous with customersBasic computer skillsAble to lift 50+ lbs. routinelyWork in prone/kneeling position for periods of timePhysical ability to safely perform labor and travelAbility to travel extensively (up to 75%)Available after hours, weekend and holidaysAvailable to regularly work 1-2 weekends per monthWhile uncommon, employees could be asked to work 3 weekends in a month. This request would be discussed with the employee and Management teamIn the unforeseeable event that the employee is requested to work 4 weekends in a month, the employee has the right to refuseAbility to be onsite for up to 5 days at a time; Potential to be onsite for up to 8 days at a time for 1-2 projects per yearIf an employee is scheduled onsite for an extended time, management will attempt to schedule off site work (no travel) following the project completionJob Type:Full Time; Non-Exempt (Hourly)Wage:First year earnings potential $68,000 - $72,000Benefits:Health Insurance with Health Savings Account (if eligible)Dental/Vision InsuranceLife/Disability Insurance401(k) with employer matchPaid Vacation/Sick TimePaid HolidaysEmployee Assistance ProgramWellness ProgramPowered by JazzHRnE8Oii3ZI7