Front Office Manager

***RELOCATION ASSISTANCE PROVIDED***About HOTEL DU PONTSince 1913, HOTEL DU PONT has been a hallmark of timeless elegance, exceptional service, and historic charm in downtown Wilmington, Delaware. As the hotel completes a multi-million-dollar renovation, including reimagined guest rooms and refreshed public spaces, its legacy continues into a new era of luxury. Every detail, from a warm welcome to a seamless departure, reflects the standard of excellence that defines this iconic property.The RoleWe are seeking an experienced and service-driven Front Office Manager to lead the hotel’s Front Office department. As a department head, you will oversee all aspects of front desk, guest services, bell/valet operations, and night audit, ensuring that every interaction reflects the sophistication and warmth of HOTEL DU PONT.What You’ll DoLead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shiftsManage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountabilityCollaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service deliveryOversee staffing, scheduling, budgeting, and payroll for the Front Office departmentMonitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellenceEnsure compliance with safety, brand, and operational standards, including cash handling and audit proceduresServe as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and careContribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standardsWho You AreAn accomplished hospitality professional with 3–5 years of front office management experience in a luxury or full-service hotel environmentA confident leader who inspires and develops teams through mentorship, communication, and exampleDetail-oriented and analytical, with strong financial acumen and experience managing departmental budgetsProficient in hotel management systems (Opera PMS preferred) and familiar with revenue and forecasting principlesAdaptable and composed under pressure, with a genuine passion for creating memorable guest experiencesFlexible to work varied shifts, including weekends and holidays, as business demandsWhy You’re HereYou understand that the Front Office is the heartbeat of the hotel—and that every guest interaction shapes our reputation. You thrive in a leadership role that blends operational excellence with authentic hospitality. At HOTEL DU PONT, you’ll help lead the relaunch of an icon, ensuring each guest is welcomed with warmth and leaves with lasting memories.Lead with integrity. Elevate every arrival. Be part of the relaunch of an icon.**RELOCATION OFFERED**