Medical Customer Service Representative (Remote) - Eastern Time Zone
About Us: Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. About the Role: Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.Title: âMedical Customer Service Representative Interviews & Start Date: Interviewing through 4/10/26 for 4/20/26 start date Schedule: 8am - 5pm Eastern Time Zone, Monday – FridayLocation: âRemotePaid Training: 3 weeks Compensation: â$17 - $19 per hour base + performance incentives Key Responsibilities: Helping patients understand financial responsibility in a helpful and non-threatening mannerTaking inbound and making outbound calls to patients regarding outstanding balancesMeeting or exceeding established metric goalsFollowing established procedures to resolve patient account balances:Identifying consumer payment plansUtilizing call scripts providedSetting up consumer payments over the phoneDocumenting all conversations electronically on company and/or client systemsAssisting patients in determining eligibility for financial assistance programs and/or bank loans when applicableProviding information to Client Services as neededUnderstanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures Skills & Competencies: CompassionCommunicationProblem-solvingTeamworkTime management and sound decision-making skills Required Qualifications: 1 year of previous call center experience (In-office or Remote)High School Diploma/GEDProficiency with PC-based applications (Microsoft Outlook, Word, and Excel)Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED. (you can test your speed here: https://speedtest.net/)Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI) Preferred Qualifications: Experience in a fast-paced environmentKnowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPAExperience with medical billing/claims processingExperience providing excellent customer service in a variety of situations, including those that escalate Employment eligibility: Must be legally authorized to work in the United States without sponsorshipAs a condition of employment, a pre-employment background check will be conducted What We Offer: Comprehensive paid training Medical, dental, and vision insurance HSA and FSA available 401(k) with company match Paid Wellness Time and Holidays Employer paid life insurance and long-term disability Internal growth opportunities Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #LI-Remote