Cybersecurity Liaison - 304669

The Cybersecurity Liaison provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory. This role requires strong customer service skills, technical aptitude, and experience with government inventory management. Will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role. Respond to/mitigate network security incidents and implement NDCI clean-up procedures, if necessaryEquipment/Systems:This position requires frequent use of computers, printers, and various software applications. Experience with MS Office products, ticketing systems, and IT asset management software is essentialCompetencies: The liaison role requires attention to detail, accuracy, excellent listening skills, and effective communication. Technical proficiency in computer hardware, software, and networking is also required. The ability to multi-task, prioritize, and work independently is criticalWork Environment & Physical Demands:This job operates primarily in an office setting. This role routinely uses standard office equipment such as computers, phones, and printers. Duties may require lifting of computer equipment, using ladders, walking large office buildings, and loading/unloading of boxes, containers, or trucks.Position Type and Expected Hours of Work:This is a full-time exempt position; typical work hours and days are Monday through Friday, regular business hours; additional hours as needed to ensure performance across the program.Travel: Primarily local travel for user supportRequirementsBachelors in Information Technology (or similarly related degree e.g. Cybersecurity, Information Systems, Computer Science, Software Engineering, etc.)Security+ or equivalent DoD 8140 certification7+ years of experience in computer support or IT customer serviceExperience with computer hardware, software, and printer maintenancePreferred Education and Experience:Experience with government IT asset management (ITAM) systemsExperience supporting government customersWork Authorization/Security Clearance:Requires active Secret clearance from the U.S. GovernmentBenefitsBenefits Include:Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, DentalMatching 401KShort- and Long-Term DisabilityPet InsuranceProfessional Development/Education ReimbursementParking and Transit Benefits for NY, NJ, ATL, and DC Metro areasOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.