Customer Service Representative (Aftermarket Service)

DescriptionAre you someone who can read design plans and understand how machinery works? Are you interested in working for an employee centric culture? Are you interested in deepening your knowledge and skillset in the custom automation industry? If so, please apply to this job at Ideal Pase!Ideal Pase is a part of Massman Companies and is expanding into a new facility in Eagan. Massman Companies is a leader in the design and manufacturing of precision automated machinery, Massman Companies has been providing innovative packaging systems for over 40 years. From liquid filling to case packing to palletizing, Massman has solutions for a wide range of automation needs. Massman Companies include Massman Automation, EDL, Ideal Pase, DTM Packaging, and New England Machinery.Massman Companies prides itself on being family friendly, with our Values focused on Employee Wellness, Community Leadership, and Integrity.Employee Wellness: Family first. Creating career, personal, and financial wellness for all employees, embodies the Massman Employee Wellness value.Community Leadership: Lifting communities. Contributing positively where we live with our talents and resources.Integrity: Honesty always. Doing what is right, not what is easy.#LI-LS1RequirementsPreferred candidates will possess the following:Skills and Competencies:- Strong problem-solving and conflict resolution skills.- Proficient in ERP and Microsoft Office systems.- Ability to manage multiple priorities effectively.- Strong organizational and follow-up skills.Education & Experience- High school diploma or GED required; associate degree preferred.- 1-4 years of customer service or related experience.- Experience with ERP systems and order management required.