Customer Service Supply Chain Coordinator

Responsibilities Responsible for daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, and execution of further documents and incidents (complaints, returns, credits, etc.).Work with clients on shipments, receivables, receipts of goods, reserves, and claims.Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; returns; maintenance of discounts for distributor; maintenance of prices/conditions and customer master data.Daily formation of the schedule of shipment of goods for warehouse based on analysis of existing inventory and upcoming receipts.Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets and mitigate the risk of fines and penalties.Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process.Utilize ticketing system (FreshService) for all inbound/outbound communications.Interact with transport companies and work with the Sales and Marketing Department.Qualifications Bachelor's Degree preferred; High School diploma or equivalent required.At least 2 years of experience in production customer service or a relevant supply chain role supporting a manufacturing or production-based company.Strong knowledge of ERP-based programs (SAP strongly preferred), as well as EDI and MS Office (particularly Excel).Ability to make important decisions in a fast-paced environment that affect company metrics and have financial implications.Must be able to multi-task and work on multiple projects at one time.Problem solving skills, including the ability to diffuse situations and immediately offer solutions.Flexibility for minimal travel (typically twice/year), including Canada.Ability to work a hybrid schedule with 3 days/week on-site (Aurora, IL, 60502).The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. #LI-MNWe respectfully request that recruitment agencies and third-party recruiters refrain from contacting us regarding this position.Freudenberg Group is a privately held global organization headquartered in Germany. With a presence in 60 countries and a workforce exceeding 50,000 employees, the Freudenberg Group operates across 40 distinct market segments and generates annual sales of more than €11 billion. Freudenberg Home and Cleaning Solutions (FHCS), also known as Freudenberg Household Products (FHP) in North America, is a company of the Freudenberg Group and consists of two business areas: the consumer business and the professional applications business. In both segments, we drive innovation for cleaning systems, household and laundry care products. In fiscal year 2024, we achieved sales of more than 1.3 billion euros. As part of a family-run group of companies with a history spanning over 175 years, at FHCS we develop products that make places cleaner – and life a little easier. We have a passion for cleaning that drives everything we do.With our two business divisions, Consumer and Professional, we have a powerful brand portfolio. Since 1948, we have been expanding continuously and are now represented in 35 countries with the products of our nine brands. In the U.S., O-Cedar is our established consumer brand, while in Canada, it’s known as Vileda. Our professional product line is marketed under the Vileda Professional brand.Since 2003, O-Cedar has been part of our brand portfolio. In the US, our O-Cedar brand has been providing leading cleaning solutions for households for more than 115 years. As the number one brand for floor cleaning products, O-Cedar impresses with innovative bestsellers such as the EasyWring RinseClean Microfiber Spin Mop System and the PowerCorner PetPro Angle Broom. Our portfolio, tailored to the needs of US consumers, combines performance, hygiene, and convenience, making O-Cedar the fastest-growing brand in the US market.Our company culture is based on six core principles that shape our everyday work:Multicultural & International: Our teams are placed in over 30 countries. We bring diverse perspectives from around the globe and form an environment which fosters innovation & success.Caring & Belonging: Our organization is supportive, valuing and including everyone. We nurture this sense of belonging and care about each employee.Co-Creative & Collaborative: Collaboration is at the heart of our Culture. We believe in co-creating solutions by harn­essing the collective Creativity, Curiosity & Expertise of our team.Achieving & Impacting: Our achiever mindset propels us to overcome challenges and consistently reach new levels. Our actions and initiatives are driven by a desire to create positive, lasting impact.Open & Approachable: We foster open communication and appro­achability. Our leaders value transparency across the organization, encouraging the sharing of ideas freely.Acknowledging & Encouraging: We appreciate the unique strengths that everyone brings to our organization. We en­courage our employees to grow and achieve their personal and professional goals.At Freudenberg, we believe that our employees are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your health, well-being, and professional growth. From competitive salaries and health insurance to professional development opportunities and work-life balance initiatives, we are committed to providing a rewarding and supportive work environment. Join us and be part of a team that values your contributions and invests in your future.