Sales Support & Retail Merchandising Coordinator

Sales Support & Retail Merchandising CoordinatorPosted: 03/09/2026SalesKEY is a clothing company located in Fort Scott, Kansas. Key’s focus is on work, industrial and outdoor related apparel. Sales Support is responsible for ensuring a high level of customer service in the support of the Sales management and customers for KEY. The role includes prompt response to prospective leads, customer questions, planning/attending conferences, customer presentations, and sales personnel requests. Monitor all aspects of the sales support efforts to ensure appropriate and timely communication, documentation, and problem resolution for customers and sales staff. In addition to the sales support role the position will handle retail partner’s KEY floor shop setups. These tasks are accomplished by performing the following duties.Primary Responsibilities IncludeEnsuring timely internal and external reports to keep upper management and sales personnel informedMonitoring monthly expense reports from field sales representativesCreating and maintaining all segmented mailing and email listsInputting customer data into company software programs such as HubSpot and MailChimp/Klaviyo to maintain list hygieneRemoval and editing of lists not limited to customer requests for removal or additionsPreparing materials, notebooks, and reports for meetingsTracking and processing product sample requests from field sales teamAnswering incoming phone calls and performing outbound sales follow-up callsAssisting with lead follow-up and support of outside and transactional repsAssist marketing team in planning, coordinating, and processing of marketing assets to support revenue generationBackup for K4B website maintenance needs that need to be fulfilled such as but not limited to product setup, creating coupon codes, and store setupsPreparing and facilitating direct mailingsProviding administrative support to KEY Apparel Sales ManagementPreparing and sending weekly mailing and e-mail sales support updates to salesCompleting bids, proposals, formal quotes, and state/school/company adoption list requirementsAssisting sales force with large order coordination, special orders, and special reportsSupporting new rep orientation and developing and implementing improvements of sales support functionsResearching, Planning, coordinating, tracking, and shipping all materials for national and transactional rep showsAttending and work conferences to assist sales team coverage at eventsFacilitating database management for revenue, budgets/expenses, literature tracking, and convention materialsFulfilling the role of customer service liaison for accountsTravel to Retail Partner to set KEY Shops per planogramDevelop and maintain KEY shop concept planogramsAbility to set yearly KEY Warehouse Sale floor per planogramAbility to travel ~ 20-25% of the timeOther duties as assignedThe Ideal Candidate Will HaveExperience in sales or customer servicesConscientious, detail-oriented worker who is self-motivatedGood organizational skills and ability to handle multiple tasksStrong written and verbal communication skillsCustomer service focused, collaborative and strong problem-solving skillsHighly computer literate ideally experienced in working with a CRM systemStrong numerical and accounting skillsExperience in working in an office environmentWorking knowledge of Microsoft office productsMerchandising and marketing of retail products in a retail environmentCompensation/BenefitsKey offers competitive compensation including a highly competitive benefits package.Please submit your resume to: HR@keyapparel.comKey Apparel 400 Marble Rd. Fort Scott KS 66701 (620) 223-2000Send EmailVisit WebsiteAdditional Postings available from Key Industries Inc.Business to Business Sales ProfessionalDistribution Center EmployeeBusiness Directory Events Calendar Hot Deals Member To Member Deals Job Postings Contact UsSharePrint Email Facebook Twitter LinkedInTell a FriendSign Up for our Newsletter! Subscribe