Site Manager (Lead)

Yakshna Solutions, Inc. is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations, delivering innovative, quality, and cost-effective IT business solutions.Job OverviewSite Manager (Lead) – Fort Sill, OK (Onsite). This position serves as the single point of contact for the Government and leads/co-ordinates the full IT support team (IMOs, Web, AV, LMS personnel).ResponsibilitiesAttend meetings as the technical representative.Ensure staffing coverage and performance standards are maintained.Be available to meet within 30 minutes during duty hours and 2 hours after hours for emergencies.Oversee desktop support operations for Microsoft Windows 11 and Microsoft 365.Ensure compliance with Army security baselines, patching, and configuration standards.Coordinate system image changes with NEC and ensure all tickets in AESMP are properly assigned, tracked, and resolved.Monitor response-time compliance (especially classroom and web SLAs).Manage Microsoft Intune device and user configurations.Troubleshoot hardware/software issues (remote and on-site).Support user account management and permissions.Assist with classroom audiovisual Tier 1 support when needed.Maintain documentation (SOPs, continuity books).Required Skills & ExperienceAssociate's degree in Information Systems, Computer Science, or related field OR =3 years of related experience in desktop support or network administration.Minimum 2 years of Microsoft Windows client support.Experience supporting Microsoft Intune and Microsoft 365 environments.Experience with device imaging, patch management, user account management, group permissions, and LAN/WAN troubleshooting.Experience working in a ticketing system environment (preferably Army AESMP or similar ITSM platform).Strong written and verbal communication skills.Security+, IAT Level II, Computing Environment (CE) certifications required for supported network rights.LocationFort Sill, OK (Onsite)ClearanceU.S. CitizenEmployment TypeW-2 OnlySalary$130-$150K/A with benefitsEqual Opportunity EmployerYSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Application InstructionsPlease e-mail your profile / referrals to resumes@yakshna.comJ-18808-Ljbffr