Remote Workforce Scheduler - Technical Support
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Hyland is seeking a Workforce Scheduler responsible for intraday scheduling and adjustments within Technical Support. The role involves close monitoring of real-time activity to ensure departmental goals are met. You will analyze call volumes, manage time-off requests, and generate reporting metrics to optimize performance. Successful candidates will have at least 2 years of WFM experience in a technical support environment, strong analytical skills, and proficiency with WFM software and Excel. This position is remote and offers an indefinite-term contract.#J-18808-Ljbffr