Night Auditor- AC Hotel Boston Downtown

AC Hotel Boston Downtown, a Colwen Hotels property, is seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area.General Responsibilities:Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departureComplete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll dateProvide exceptional guest serviceEfficiently manages the operations of the front desk, ensure check in and check out is timelyWarmly and professionally welcome all guestsProcess guest check-in: confirm reservations, assign guest roomsTreat requests with professionalism, tact, and courteous manner; act with a sense of urgencyEnsure that all complaints regarding service and/or accommodations are investigated and resolvedMaintain knowledge of hotel policies including rates, discounts, special offers and community eventsMaintain knowledge of upcoming events, local area, and hotel offeringsEnsure prompt delivery of billing to guestsEnsure accuracy of daily closing reportsProcess all payment types e.g. charges, cash, checks, debit or credit cardsCommunicate with Lead Audit team relating to daily closing and issuesDiscreetly handle confidential guest informationComplete end of day balancing, run night auditEnsure lobby and shared areas are neat and orderlyAdhere to all Colwen and brand standardsMaintain STRICT key controlsPerform other related duties as assignedWe've got you covered: Benefits & PerksMedical Insurance with Company-Funded HRADental InsuranceVision InsuranceFlexible Spending AccountsWide-Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan - Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts - Travel, Entertainment, & RetailTraining and Development ProgramsCareer Advancement OpportunitiesRequirements:One year of related experience, hotel preferredExcellent verbal and written communications skillsStrong organizational skills and attention to detailSuperior interpersonal and customer service sills, ability to deal with difficult guestsFamiliarity with local area, ability to provide directions and maps to local attractions and destinationsProficient with Microsoft Office Suite and common computer software programsAbility to learn computer software programs and operate property management systemOvernight work schedule required, including weekends, and holidaysCompensation:Wage Range: $25.00 -$26.00Colwen Hotels is an equal opportunity employer. EEO M/F/D/VEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.