Assistant Programs Manager

Job Title: Assistant Programs ManagerLocation: Gilbert, ScottsdaleReports To: Programs ManagerThe Assistant Programs Manager supports the Programs Manager in the planning, execution, and evaluation of all climbing gym programs, including youth programs, adult classes, camps, team structure, and community events. This role ensures that all programs are delivered in a safe, inclusive, and engaging environment that promotes personal growth, community, and a passion for climbing.ALTA Core Values:Attitude - Maintain a positive one;Live by example - always show integrity; keep yourself and others accountableTogether we can climb higher - Lift those around youActive healthy and happy lifestyleHave a passion for working with youth of various agesKey Responsibilities:Program Support & CoordinationAssist in the day-to-day operations of youth and adult programming, including classes, camps, clinics, and special events.Help develop curriculum for instructional programs.Help maintain accurate program schedules, rosters, and records.Staff Supervision & TrainingAssist in training, mentoring, and supervising program instructors, coaches, and camp counselors.Support staff with scheduling, curriculum implementation, and customer interactions.Step in to instruct classes or lead programs as needed.Customer ExperienceServe as a point of contact for parents, members, and participants regarding programs and events.Respond promptly and professionally to inquiries, feedback, and concerns.Foster a welcoming and inclusive atmosphere for participants of all backgrounds and abilities.Safety & Risk ManagementEnsure programs are conducted in accordance with gym safety protocols and industry standards.Assist in regular equipment checks and incident reporting.Promote best practices in climbing instruction and participant supervision.Program Development & Community EngagementAssist in evaluating and improving existing programs based on participant feedback and industry trends.Help plan and execute new programs, clinics, and community events.Collaborate with marketing staff to promote programs through social media, newsletters, and in-gym signage.RequirementsQualifications:Required:Prior experience in climbing instruction, coaching, or program coordination.Strong knowledge of climbing techniques, safety practices, and gym operations.Excellent communication and interpersonal skills.Ability to work evenings, weekends, and holidays as needed.CPR/First Aid Certification (or willingness to obtain within 30 days of hire).Preferred:Experience working with youth programs or managing recreational programming.USA Climbing Coach Certification or equivalent.Familiarity with customer management systems (e.g., Rock Gym Pro, BETA) and scheduling tools.Physical Requirements:Ability to stand, walk, climb, and belay for extended periods.Must be able to lift up to 50 lbs and assist in setting up program materials and climbing equipment.Why Join Us?At ALTA, we believe climbing is more than a sport-it's a community. Join our passionate team and help us create an environment where climbers of all ages and abilities can grow, connect, and thrive. Perks of Being part of the Alta Family:Free membership;Discounts on retail and gear;Staff climb nights and events;Growth opportunities are available to any staff member that is committed to the team and has a desire to succeed.