Assistant Director of Advancement Services

The Assistant Director Advancement Services is responsible for supporting and maintaining the integrity of the University alumni and donor database as well as stewardship activity. This role will report to the Senior Director of Advancement Services and will work closely with Advancement staff as well as other university departments, providing constituent contact lists, database information, and training as needed, along with developing processes and policies for database integrity. Additionally, management of stewardship activity and advancement communications are a part of this role. The Assistant Director must be familiar with database management & maintenance, executing querie and exporting data.Data Administration:Work with highly confidential and sensitive information are at all levels.Respond to all database information requests, providing information and reports as needed for engagement officers or other areas of campus:Generate segmented constituent lists for direct mail and email solicitations and communications.Create and generate custom and/or complex queries, exports, imports and reports, as needed.Administer, validate, update and maintain donor database integrity at its highest level through regular data audits and maintenance work, including regular NCOA updates, de-duping and data clean-up functions.Import new constituents (graduates) and data from external platforms (i.e. Colleague) on a consistent and timely basis, including updating Current Parent to Former (Alumni) Parent and other constituents as needed.Produces listing for annual Donor Honor Roll.Manage communications sent from within the CRM including the development of email templates, training staff and production of communication lists and queries.Train donor database users, with varying degrees of knowledge, to effectively use the database system.Serve as the main point of contact for database issues and questions, determine solutions and work toward resolution, updating and maintaining records.Works with Senior Direct if changes affect database design or integrity.Responsible for conducting database regression testing.Assist the Senior Director in developing written policies and procedures for processing and data management.Communicate with donors or others as questions or needs arise.Stewardship Administration:Work with MailChimp and ThankView software, serving as the main point of contact for sending email outreach as requested. Work with other members of Advancement on this task, as needed.Responsible for coordinating and implementing scholarship thank-you process and stewardship reports for Eastern University donor funded scholarships and awards.Communicate with donors or others as questions or needs arise.Assist with drafting scholarship gift agreements as needed.Plans, creates, implements, and oversees stewardship related items, tasks, events, etc.General Administration:* Other duties as assigned by the Senior Director.Status: Full-time staff, salary, 12-months.Strategic Thinking:Keeps the University's strategic objectives in mind when developing and contributing to plans and initiatives for Advancement and donor engagement.Is able to explain the link between program goals and the University's strategic direction to Advancement.Makes informed decisions based on a clear understanding of the impact and consequences involved.Considers key financial factors (e.g., budget, revenue, resources) when making decisions.Adaptability:Stays focused on work and responsibilities in a changing work environment.Is able to quickly reprioritize to ensure resources (e.g., staff, systems, tools, etc.) are in place to achieve objectives.Responds positively and is supportive of change initiatives.Communication and Networking:Articulates thoughts clearly and effectively.Consistently communicates to colleagues and/or supervisor ensuring that everybody is well informed.Proactively builds informal networks and uses them to drive results within the EU community.Results Driven:Self-motivated and can work independently and collaboratively.Supports the continuous improvement of policies to reduce inefficiencies and better achieve goals.Respectfully holds people accountable for the quality of their work and minimal errors.Strives to achieve challenging goals and works through obstacles.Minimum Requirements:Bachelor's degreePrefer 2-years or more of related experience, preferably in higher education or non-profit settingDemonstrated hands-on approach and experience with databases and reportingTechnology Skills:Proficient with the use of Microsoft Office Suite, including Word and ExcelStrong Excel skills is a plusProficient knowledge of and experience with databasesAbility to maintain a high level of poise and professionalism in all circumstances.Excellent interpersonal, verbal and written communication skills is essential for interaction with university leadership, faculty and staff, alumni, volunteers, prospects and donors.Other Skills and Abilities:Demonstrated organizational skills with the ability to multitaskMust be detail orientedSeeks to treat each member of the campus community with fairness, dignity, and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.Preferred Qualifications:* Familiarity with Virtuous, Raiser's Edge or similar fundraising or CRM platform is a plus.* Familiarity with MailChimp, ThankView or similar mass email/video communications platform is a plus.