Customer Service Representative - Ross Park

This job is a great fit for someone who is customer obsessed and loves to solve problems.A day in the life…Assist customers with a variety of transactions through a seamless and friendly experienceDemonstrate expertise in all technologies used in the store environmentInspire trust, teamwork and positive team relationshipsDefuse customer situations and provide resolution in a timely and effective mannerEnsure the security and privacy of customer information through education, compliance and resolution of issuesMotivate and inspire others to adopt initiatives such as our Nordstrom Rewards programThe hours and schedule for this position will vary by week depending on business needsYou own this if you have…The ability to effectively build relationships with your customers, peers and leadershipProficiency in multiple operating systems such as MS Windows, iOS and AndroidClear, effective communication with strong interpersonal skillsThe ability to prioritize multiple tasks in a fast-paced environmentAccountability, initiative and a high level of ownershipThe ability to work a flexible schedule based on department needsPhysical Requirements:Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.Frequent use of hands for grasping, fine manipulation, pushing and pullingHandle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.  Regularly lift items weighing up to 10 pounds and occasionally up to 25 poundsWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.© 2022 Nordstrom, Inc  Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.Applications are accepted on an ongoing basis.Pay Range DetailsThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.$16.10 - $16.75 HourlyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdfAt Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%.  The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.