Engineering Tech 2 (FT)

SUMMARYResort Maintenance Technicians perform routine and preventative maintenance to maintain the physical integrity of Grand Traverse Resort and Spa. The position will conduct building repairs and are responsible for cleanliness and upkeep of property buildings, offices, guest rooms, pools, facilities, equipment, & various utility systems. Maintenance Technicians complete work orders and provide quick responses, follow-through and excellent customer service to guests, residents, members, and departmental areas within the resort. Technicians report to and take directions from the engineering management team which includes Engineering Supervisors, Assistant Director of Engineering, and the Director of Engineering. In this position, you will have an opportunity to gain the needed skills to become a Tech III and give the opportunity to work towards your EPA refrigerant handling certification.ESSENTIAL DUTIES AND RESPONSIBILITIESRespond to maintenance requests, assess the problem, and repair or refer the situation on to a supervisor for further action in a timely mannerSchedule appropriate downtime repairs around the use of our guests and use of the facilityPerform minor repairs and service plus assist in major repairs of HVACR and related equipment and systems which includes: (boilers, domestic hot water systems, kitchen equipment, rooftop equipment and all related mechanicalsPerform all Preventative Maintenance on above equipment which includes: (cleaning, painting, filter changing, lubrication, sanitary systems and snaking out drainsImplement electrical setups for large and small groupsAssist Tech III with running diagnostic tests on resort equipmentLearn to interpret test results and repair or recommend action to be takenDocument and log all equipment operation and service recordsAssist as part of the First Response team during emergenciesEnsure repairs meet all state and local codes and are performed in a workmanship like mannerProvide leadership, guidance, and training for Tech I employeesBe responsible for the condition of all facility assigned tools and equipment including vehiclesMaintain open line of communication with supervisorRespond to mobile radio requests using professional radio etiquette. Be responsible for the condition of personally assigned mobile radioMaintain superior working relations with internal and external customers while providing a memorable experienceEnsure personal accountability for all work duties, assignments, and performance expectationsLead by example by displaying a readiness to respond positively to instruction and proceduresProvide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviorsEnsure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipmentAdhere to uniform and personal appearance standards set forth by the Employee HandbookExemplify and model GTRS Core ValuesAdhere to and ensure employee accountability for GTRS policies, procedures, and standardsComply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHAAll other duties as assigned EDUCATION/EXPERIENCE18 years of age and have a High School diploma or GEDValid Michigan driver's license and insurable through GTRS insurance policyExperience working with computer work order systems and Microsoft operating systemsCertified Pool Operator (CPO) certification or ability to obtain within first year of employmentGeneral knowledge of plumbing, refrigeration, H.V.A.C. and electrical is required2 years of experience working in a hotel, condo or institutional maintenance department is preferred OTHER SKILLS AND ABILITIESKnowledge of machines and tools, including their designs, uses, repair, and maintenanceProvide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviorsTeam oriented with strong interpersonal skills, able to motivate others through work habits and set a good examplePossess effective time management skills when completing assigned tasksAbility to identify complex problems, evaluate options, and implement solutionsPossess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understandRead and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsMotivated with a positive attitude and perform effectively under high pressure/volume TYPICAL PHYSICAL & MENTAL DEMANDSAttention to detail is expected and required to maintain a Tech II classificationMust be able to work from 12 ft ladder and/or from personnel lift up to 35 feetUtilize power tools, hand tools, electrical tools, and wiringAbility to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of timeCapable of lifting up to 40 lbsAbility to comprehend and follow directionsEffectively handle stressful and difficult situations/interactions while remaining focused and professionalAbility to see objects at close range and at a distancePerform complex or varied tasks under deadlines and tight schedulesAbility to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any timeAbility to maintain eye contact and engage with internal and external guests in a courteous and professional mannerThis list is not all inclusive due to variety of jobs involved which may include plumbing, electrical, carpentry, painting, etc WORKING CONDITIONSRegularly exposed to moving mechanical parts and possible risk of electrical shockWorking on roof or buildings, off extension ladders, personnel lift and other high placesFrequently exposed to high and precarious places, vibrations, and adverse weather conditionsAbility to work in a fast-paced environment in a safe and productive mannerPractice safety policies, procedures, and standards set by OSHA and/or MIOSHAEmployee parking proximity to resort entrance varies season to season due to business volumeFlexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday