Operations Computer Support/Computer Assistant

*Position Summary:* The Computer Assistant will serve as the primary point of contact for all off-network security systems and force protection devices within Medical Education and Training Campus (METC). The Computer Assistant is responsible for the continuous operation, accountability, and preventative maintenance of a campus-wide Electronic Security System (ESS) comprised of over 1,353 devices. The ESS integrates and centralizes Closed-Circuit Television (CCTV), Alarms, Card Readers, the Serious Incident Reporting System, and Access Control across all 11 METC facilities. *Duties and Responsibilities:* *· System Administration and Problem Resolution.* o Serve as the principal point of contact for off-network security systems and force protection devices. o Resolve all problems concerning the campus-wide ESS, Business Intelligence (BI) systems, and IT automation systems related to physical security. o Troubleshoot and resolve software and hardware problems associated with the security network. o Manage access control parameters, resolve password violations, and maintain user access databases. o Address and resolve telecommunication troubles and work orders specifically related to off-network security devices. *· Maintenance and Accountability.* o Perform routine, preventative, and emergency maintenance on the entire ESS device ecosystem (currently over 1,353 devices). o Provide strict inventory and accountability of all force protection and ESS hardware. Ensure the continuous functionality and integration of CCTV cameras, alarm panels, card readers, and access control mechanisms. o Guarantee the operational readiness of the Serious Incident Reporting System. *· Risk Mitigation and Force Protection.* o Mitigate the identified risk of unauthorized access by ensuring all access control nodes are fully functional and compliant with AT/FP requirements for IET students. o Work IAW the JBSA-FSH installation service support agreement to ensure internal force protection standards are consistently met. o Provide system reports and dashboards utilizing Business Intelligence tools to inform METC leadership of security postures, vulnerabilities, and system health. *Education and Experience:* · Associate's degree in Information Technology, Computer Science, Electronics Technology, or a related field. A high school diploma or GED with five (5) years of directly related experience may be substituted. · Minimum of three (3) years of experience. *Knowledge, Skills, and Abilities:* · Experience administering and maintaining enterprise electronic security systems, including CCTV, access control, intrusion detection, alarm systems, and related physical security technologies. · Experience troubleshooting hardware and software issues, managing user access, maintaining system inventories, performing preventive maintenance, and generating system reports is required. · Experience supporting Business Intelligence reporting tools and working within Department of Defense or other secure environments is highly desirable. *Training Requirements**:* Defense Health Agency (DHA) initial and annual training requirements, and comply with all DHA policies, procedures, productivity standards, and instructions as provided. *Supervisory Responsibilities**:* None *Physical Demands**:* Prolonged periods of standing shall be required while conducting lectures, facilitating and hands-on instruction. *Travel Requirements**:* None *Work Environment**:* 100% of work is conducted in a office setting. *General**: * Employees are expected to adhere to all company policies and to act as role models in adherence to policies. There is an expectation of commitment to Falcona’s values and mission. Other duties are assigned as needed. Pay: $30.00 - $35.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Education: * Associate (Required) Experience: * InforTech, Computer Science, Elect Tech, or related field: 3 years (Required) Work Location: In person