Network Operations Center Technician (3rd Shift)

Our client is seeking a dedicated 3rd Shift NOC Technician to join their team. In this role, you will be responsible for installing, configuring, and troubleshooting server and non-desktop computer hardware, software, and systems within a data center or centralized network environment. You will work within established guidelines and procedures, using independent judgment to analyze and resolve variable factors and basic problems. The NOC Technician maintains access control, data integrity, and file system security, and is responsible for monitoring, tracking, and recording system performance and utilization metrics. You will communicate highly technical information to both technical and non-technical personnel, recommend process and technology improvements, and may participate in IT infrastructure projects. This position also supervises and provides day-to-day oversight to a team of support and technical associates, ensuring consistent execution and adherence to established policies. You will work closely with management and specialists to select appropriate methods and analytical approaches, and play a key role in ensuring the efficiency and security of the organization's IT infrastructure.WHAT YOU'LL DOInstall, configure, and troubleshoot server and non-desktop computer hardware, software, and systems in a data center or centralized network environmentMonitor, track, and record system performance and utilization metrics using tools such as Splunk, Dynatrace, ThousandEyes, and ServiceNowMaintain access control, data integrity, and file system security for computer/data center infrastructureCommunicate highly technical information effectively to both technical and non-technical personnelRecommend process, hardware, and software solutions to improve infrastructure efficiency, including new acquisitions and upgradesParticipate in the development and execution of IT and infrastructure projectsSupervise and provide day-to-day oversight to support and technical associates, ensuring consistency and adherence to established policiesCoordinate team activities and hold team members accountable for following procedures and guidelinesPerform escalated or complex troubleshooting and problem resolution tasksCollaborate with management and specialists to select appropriate methods, techniques, and analytical approachesWHAT YOU BRINGBachelor's Degree2 years of network operations experienceBroad IT experience, preferably in a large corporate environmentExperience with Splunk, Dynatrace, ThousandEyes, and ServiceNowAbility to install, configure, and troubleshoot server and non-desktop computer hardware, software, and systemsStrong analytical and problem-solving skills, with the ability to use independent judgment to resolve issuesAbility to communicate technical information to both technical and non-technical personnelExperience maintaining access control, data integrity, and file system securitySupervisory or team leadership experience in a technical environment, with the ability to coordinate and oversee daily operationsPassion for improving consumer experiences and contributing to organizational goalsPreferred: Certifications such as CISSP, CISA, CISM, CCNA, CCNP, CCIE, CWNA, CWNP, or CWNE