IT Support Specialist

We're hiring on behalf of a Haystack partner!The Role• Provide Tier 1 and 2 desktop support across multiple domains for both local and remote users.• Manage user accounts by creating, modifying, and terminating them in Active Directory and Exchange.• Troubleshoot and resolve issues with workstations, printers, and other peripheral devices.• Perform workstation imaging, installation, and configuration, including virtual machine operations.• Troubleshoot Windows 10 and above operating systems, as well as the Microsoft Office suite.• Support users with Public Key Infrastructure (PKI) tokens and familiarise yourself with automated Help Desk tools.What You'll Need• Bachelor’s degree with 4-8 years of relevant experience, or a Master’s degree with 2-6 years of relevant experience.• Strong problem-solving and organizational skills for professional environments.• Excellent written and verbal communication skills.• Ability to obtain and maintain a TS/SCI clearance.• Experience with automated Help Desk tools (e.g., Microsoft System Center, Remedy, ServiceNow).• Familiarity with troubleshooting Citrix desktop virtualization environments and thin clients is a plus.What's On Offer• Competitive annual salary ($73,450 - $132,775) plus potential bonus.• Comprehensive benefits including health and wellness programs, income protection, paid leave, and retirement plans.• Opportunity to work with cutting-edge technology in support of critical government operations.• A dynamic environment that fosters learning and encourages individuals to challenge the status quo.Apply via Haystack today!