Insurance and Billing Support Specialist

About the OrganizationAffinity Health Center's mission is to serve the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect. Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare. DescriptionWe are seeking a mission-minded Insurance and Billing Support Specialist with 2+ years of healthcare experience. This full time position's goal is to maximize medical billing revenue for the practice through effective insurance verification, sliding fee scale registration, and authorization management. As a key member of our Revenue Cycle Team, your work bridges the gap between clinical care and financial health. You will partner across the organization to ensure accurate registration, insurance compliance, and billing excellence-sustaining the processes that allow us to provide access to high-quality, comprehensive care. By mastering these functions, you directly support our mission to serve the healthcare needs of our community with compassion, dignity, and respect. Pay Range: $19.00 - $21.00 per hour based on your qualifications.Benefits:Fully Funded Health InsurancePaid-Time OffGroup Health /Life/Dental/Vision/DisabilityHealth Reimbursement Account403B Retirement Plan with 3% match12 Paid HolidaysProfessional Licenses paid by organization Key Responsibilities:Insurance/Sliding Fee Scale Eligibility:Verify patient insurance eligibility and benefits prior to appointments.Identify patients who qualify for sliding fee scale programs and guide them through documentation requirements.Ensure accurate registration and compliance with financial assistance guidelines.Prior Authorization Processing:Submit and manage authorization requests for medical, dental, and behavioral health.Collaborate with patients, providers, and insurers to secure timely service approvals.Communicate cost estimates to patients and establish payment plans for outstanding balances.Reschedule appointments with professionalism and compassion when insurance or provider availability requires it. Claims & Billing Support:Manage outstanding aged claims and work with the Revenue Cycle Manager to correct and refile denials.Review credit balances, remittance advice for errors, and process daily cash postings.Prepare and track Good Faith Estimates and update patient data in the EHR.Collaborative ProjectsPartner with the Revenue Cycle Manager to implement, test, and review new billing programs and departmental projects. What We're Looking for2 years + medical authorization experience preferredExperience in FQHC preferredPotential for hybrid work scheduleReliable transportation required Position RequirementsWhat We're RequiringHigh school diploma or equivalent required2 years + medical office experience requiredStrong communication skillsExcellent organization, attention to detail, and judgmentAbility to manage multiple priorities with professionalismComfort handling confidential informationExperience using EHR, preferably eClinicalWorks EOE StatementDisclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Condition of Employment: Per policy, vaccination against the Seasonal Flu is an Employee Health Standard and Condition of Employment for all new employees of Affinity Health Center. New employees must have initiated the vaccination process prior to their start date or initiate vaccination upon onboarding. EEO: It is the policy of Affinity Health Center to ensure equal employment opportunity without discrimination because of race, religion, color, sexual orientation, political affiliation, physical disability, national origin, sex, gender identity, gender expression, military status, age, pregnancy, or any pregnancy-related medical conditions, including, but not limited to, lactation, except when the basis is a bona fide occupational qualification. ADA: It is Affinity Health Center's (AHC) policy to comply with all relevant and applicable provisions of the Americans with Disabilities Act (ADA) and related state and local laws. Affinity Health Center will not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment because of physical or mental disability. AHC will make reasonable accommodations for employees or applicants with disabilities, provided that the individual is otherwise qualified to safely perform the essential functions of the job, with or without accommodation, and provided that any accommodations made do not impose an undue hardship. Individuals who feels that an accommodation is necessary to be able to perform the essential functions of the job should contact Human Resources. This position is currently accepting applications.