Night Auditor

Night AuditorA Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Guest Services: Checking in and out guests, handling late arrivals, responding to inquiries, and addressing complaints or special requests, answer phones, and resolve complaints or issues promptly while maintaining a professional and courteous demeanor.Financial Auditing & Reporting: Oversee the auditing, posting, and balancing of daily financial transactions, including room, restaurant, bar, and other hotel revenue streams. Run end-of-day audit reports, reconcile credit card payments, and ensure all accounts are accurate for management review.Administrative Tasks: Updating guest accounts, maintaining records, preparing invoices, and coordinating with other hotel departments to resolve discrepancies.Operational Support: Monitoring room availability, managing reservations, and ensuring the front desk operates efficiently with minimal staff.System Management: Reset hotel systems for the next day, input revenue and expense data, and make necessary corrections or adjustments in the property management system (OnQ, Micros, or similar) to ensure smooth operations. Handle all computer end of day issues and problems that might occur throughout shift.Security and Compliance: Maintaining confidentiality, safeguarding hotel assets, and following company policies and safety protocols. Monitor night operations to ensure adherence to hotel policies, security standards, and guest service excellence.Supportive Functions: Assist the Night Manager with additional tasks as needed, including filing reports, maintaining backup vouchers, and cross-training in other hotel areas.Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:HospitalityIntegrityLeadershipTeamworkOwnershipNowIn addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityTo be successful in this role, the candidate must be able to demonstrate the following skills, knowledge and abilities:Bachelor's degree in accounting, Hospitality or a Business-related field2 years of college education, minimum requiredAble to communicate in English and Spanish, requiredCustomer service experience, requiredPrior experience in night audit or front desk operations, highly valuedPrior cash and/or credit card handling experienceStrong numerical accuracy and attention to detailAbility to work in a high-volume, fast-paced environmentAvailable for night shifts, weekends and occasional long hoursAlso, the following essential skills are required:Strong customer service skillsKnowledge of safety and security proceduresAdvanced math and bookkeeping skillsAbility to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billingAttention to detail and organizational skillsTime management and multitasking skillsExcellent verbal and written communication skillsAbility to solve problems and diffuse tense situationsAbility to remain calm under pressureHas excellent interpersonal skillsHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!