Inside Sales Specialist - International

OverviewSub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.Primary ResponsibilitiesThe Inside Sales Specialist I position plays a critical role in supporting our International global distribution partners by managing the full lifecycle of distributor orders—from order creation through final delivery. This position is both transactional and analytical, requiring strong attention to detail, cross‑functional collaboration, and a customer‑first mindset.The Specialist serves as a key point of contact for international distributors, ensuring accurate order execution, proactive issue resolution, and alignment with internal teams including Sales, Transportation, and Supply Chain. This role is essential to maintaining distributor satisfaction and supporting global business growth.Manage the end‑to‑end order lifecycle for international distributor partners, including order entry, validation, monitoring, and delivery coordinationServe as the primary liaison for international distributors, providing timely and professional communication via email, phone, and electronic systemsIdentify, troubleshoot, and resolve complex or escalated order issues, applying deep product and process knowledgeCollaborate cross‑functionally with Inside Sales, Transportation, Fulfillment Planning, and Sales teams to ensure accurate and on‑time shipmentsSupport distributor satisfaction by proactively managing expectations and ensuring alignment with business policies and timelinesAssist supervisors and leads by identifying recurring issues, process gaps, and improvement opportunitiesParticipate in documentation of processes, testing of software tools, and support of system enhancements impacting international partnersComplete reports, projects, and ongoing processes according to department priorities and business needsRequired QualificationsBachelor’s degree or equivalent professional experience2+ years of experience in Inside Sales, Order Management, Customer Service, or a related B2B support roleExperience supporting distributors, dealers, or international customers preferredStrong analytical and problem-solving skills with the ability to manage complex order scenariosExcellent written and verbal communication skillsHigh attention to detail with the ability to manage multiple priorities simultaneouslyProficiency with ERP systems, CRM tools, and Microsoft Office applicationsAbility to work effectively across cultures, time zones, and global business environmentsPrimarily office-based with extended computer useOccasional early or late meetings to support international time zonesSome domestic and international travel required to support distributor partners, business meetings, and training initiativesTravel frequency may vary based on business needsPreferred QualificationsExperience supporting international distribution or global sales operationsFamiliarity with SAP or similar enterprise order management systemsKnowledge of logistics, transportation, or supply chain processesExperience documenting processes or supporting system testing initiativesWhy Join Our TeamBe part of a global Inside Sales organization supporting premium brands and international partnersWork cross‑functionally with Sales Operations, Supply Chain, and Transportation teamsContribute directly to distributor satisfaction and global business performanceOpportunity to grow within Sales Operations and expand international business expertiseWe Value Our Employees By ProvidingCompetitive compensation based on skillsIndustry leading health, dental, and vision plansGenerous 401 (K) savings and profit sharingOn-site UW Health clinic, fitness center, and walking pathsEducation assistance and internal training programsElectric vehicle chargingMaternity & paternity leaveInterested in learning more on our robust benefits package we offer? Click here!This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.