Salesforce Tech Lead (Service Cloud & OMNI Channel )

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Benvia, is seeking the following. Apply via Dice today!Salesforce Tech Lead (Service Cloud & Omni Channel)Onsite Orlando, FL (Hybrid, 2-3 Days onsite in a week) 1st preference is Orlando, then somewhere in Florida, commuting distance preferred.12+ MonthsRate: NegotiableWhat You Ll DoCustomer Advocacy:Act as the technical point of contact for the customer, translating business requirements into scalable technical designs.Technical Delivery:Lead the development of custom solutions using Lightning Web Components (LWC) and manage complex Integrations between Salesforce and external systems.Sustainment Management:Oversee the daily balance of production support (bug fixes) and minor enhancements. You ll ensure the platform remains stable while continuously evolving.Service Excellence:Deep dive into Service Cloud and Enhanced Chat configurations to optimize the agent and customer experience.Process & Reporting:Own the "Sustainment Playbook." This includes tracking SLAs, managing deployment pipelines, and documenting technical debt and process improvements.Mentorship:Provide technical governance and code reviews for the offshore/onshore development team to ensure high-quality standards.What We Re Looking ForSalesforce Expertise:Strong background in Salesforce development with a focus on LWC, Apex, and asynchronous processing.Cloud Specifics:Proven experience implementing and supporting Service Cloud and Enhanced Chat (standard or via Omni-Channel).Integration Specialist:You know your way around REST/SOAP APIs and middleware; strong experience in troubleshooting failing integrationsSustainment Mindset:You understand that support is about more than just closing tickets it s about root cause analysis, preventing recurring issues, and maintaining system health.Communication Pro:Ability to explain "why" a technical approach matters to non-technical stakeholders.Documentation Rigor:You take pride in clear technical documentation, architectural diagrams, and concise status reporting.