Customer Service Support

At Crystal D, we believe recognition matters. Our mission is simple: Together we will be the first choice for awards and gifts. We're looking for a positive, organized, and customer-focused individual to join our team as a Customer Service Support team member.In this role, you'll help create an exceptional experience for customers, visitors, carriers, and internal teams through front desk support, shipping coordination, and customer service assistance. If you enjoy staying busy, helping others, and being part of a supportive team environment, we'd love to connect with you.Pay Range$18.00–$20.00 per hour , depending on qualifications and experience.BenefitsWeekly PayPaid HolidaysPaid Time Off401(k) MatchHealth InsuranceDental InsuranceLife InsuranceFlexible Spending Account (FSA)Employee Assistance Program (EAP)Employee DiscountTuition Reimbursement ProgramMany Company EventsWhat You'll Do Answer and route incoming phone calls while greeting and assisting visitors with professionalism and warmthSupport Will Call customers and coordinate courier pickups and deliveriesAssist with drop-ship orders and help maintain smooth order flowHelp resolve shipping and delivery issues with carriers such as FedEx and UPSProvide backup support for order entry and customer service functionsProcess retail orders and assist with customer requestsMaintain a clean, welcoming, and organized lobby and showroom environmentSupport company "Thank You" initiatives and customer appreciation effortsAssist with additional administrative and customer support tasks as neededWhat We're Looking For 1+ year of customer service, retail, office support, or related experienceFriendly, professional, and customer-focused communication skillsStrong organizational skills with the ability to multitask in a fast-paced environmentAttention to detail and accuracyBasic computer skills and willingness to learn internal systemsPositive attitude and team-oriented mindsetExperience with front desk support, order processing, or shipping coordination is a plus, but not required.What Makes You a Great Fit We value individuals who naturally demonstrate:IntegrityGratitudeCommitmentEmpathyDriveTeamworkA positive, "can-do" attitudeSchedule & Work Environment Full-time, non-exempt positionPrimarily indoor office environmentOccasional schedule flexibility may be needed based on business demandsLocation 505 Atwater CircleSt. Paul, MN 55103If you're someone who enjoys helping people, staying organized, and contributing to a strong team culture, we'd love to hear from you!Apply today and become part of the Crystal D team.Powered by JazzHR