Order Processing Specialist

Order Processing SpecialistDo you possess excellent analytical and problem-solving skills? Do you feel comfortable supporting contractors and distributors/wholesale distributors? Do you have previous experience working in the wholesale building materials industry? Are you a tech savvy and detail-oriented individual? Do you consider yourself to be a customer-centric professional, even under tight deadlines / crunch time? If you answered yes to these questions, we should talk! Our ASSA ABLOY Coastal Southeast Service Center in Orlando, Florida is looking for a full time onsite Order Processing Specialists to expand our team.What would you do as our Order Processing Specialist? You will accurately enter and process orders placed by our customers into the system for production / manufacturing. This includes interpreting product specifications and researching drawings. You would also:Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIsCommunicate with customers on discrepancies, order conflicts, and shipping delays. Follow up to ensure customer issues are resolved promptly and thoroughlyContinuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experiencePerform other duties as requiredContinually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety PolicyThe Skills and Experience you need:High School Diploma or GEDProficiency with Math, Basic Geometry and Algebra skills would help you excelPrevious exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirableExcellent computer skills preferred (Word, Excel, Internet, email, etc.)Proficient communication skills, both verbal and writtenExcellent analytical, problem-solving, organizational, follow-up and a sense of urgency are requiredMust excel working in a fast-paced environmentPrevious experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirableWhat we offer! We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:Competitive SalaryPaid Vacation, Sick Time, and paid Company HolidaysMedical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance401(k) Program with company contributionsTuition Reimbursement, Learning and Career Development opportunitiesFlexible Spending Employee Assistance ProgramDiscount portalRecognition, well-being, and employee experience programs designed to support and celebrate you throughout your careerWe review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at Stephanie.Mandato@assaabloy.com