Knowledge Management Analyst – ServiceNow KM Implementation

Job Title: Knowledge Management Analyst – ServiceNow KM ImplementationLocation: Washington, DCDuration: 9+ Months ContractKey Responsibilities:Support ServiceNow Knowledge Management implementation, configuration, and enhancement.Gather requirements and work with business/technical teams to define KM processes and solutions.Manage knowledge bases, taxonomy, article lifecycle, content migration, and governance.Create and maintain knowledge articles, workflows, and documentation.Analyze KM usage and metrics to improve content quality, searchability, and user adoption.Collaborate with SMEs, ServiceNow developers/admins, and stakeholders throughout implementation.Required Qualifications:Bachelor’s degree in IT, Business, Information Management, or related field.5+ years of experience in Knowledge Management, Business Analysis, or related areas.Hands-on experience with ServiceNow Knowledge Management (KM) implementation.Experience with knowledge bases, taxonomy, content migration, governance, and workflows.Strong requirements gathering, analytical, communication, and stakeholder management skills.