Front End Manager-Owings Mills

Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.PurposeEnsures that all customers receive fast, friendly, accuratecheckout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front EndClerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers and all other Front EndManagement. Oversees the completion of daily cash, balancing, reconciliationand payroll reports, while supporting store sales and overall operating plan.Main ResponsibilitiesChampions Company and Division customer service programsto meet or exceed Division customer service goals. Handlescustomerrelations ina positive manner, including effective resolution of customer complaints. Promotes Company’s philosophy ofpersonalized service.Providesfast, friendly, courteousand excellent customer services, handles customer relations, performs checking duties andsupervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflowcashier as necessary.Directs and supervises frontend activities including:monitoring customer traffic and service level, coordinates and implements frontend and service programs, ensures cleanliness, safetyand appearance of Front Endphysical area, and monitors inventoriesand ordering Front End supplies and merchandise. Ensure frontend is operational and that it projects a positiveimage.Handles and is accountable for cash flow and controls including:safe transactions, issues and pick-ups, cash register tills, approvingchecks, rain checks and refunds, and monitoring checker money handling procedures. Handlesscan systememergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and otheremergencies.Assistswith the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesyclerks and monitorstheircompliance. Supervises employees assigned, makes recommendations foremployment statuschanges anddiscipline to Store Director.Responsible forachievement of budget goals forlabor, cash variation, check expense and supplies.Responsible forcost and quality control and maintaininga constant awareness of customer and employee safety.Enforces dress and grooming standards forall employees.Responsible for compliance tocompany policies, proceduresand applications inthe Front End.Responsible for performingall job duties and responsibilities safely, accurately and with honesty and integrity.Other necessary and requiredduties as directed or required.We Are Looking For Candidates Who Possess The FollowingStrong communication, leadership, team building and interpersonal skillsand the ability to maintaincomposure under pressure.Ability to deal with the public and project a positive image.Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.Ability to stand or walk for long periodsof time. Ability to move quickly.Ability to operateand troubleshoot PCs and check standequipment such as printers, scales, public announcement equipment, scanners, and cash registers.Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handleadministrativedetails suchas planning and scheduling.Ability to supervise. Ability to analyze and gather facts forrecommending disciplinary action and make hiring decisions.A good understanding of Company practices and in-depth understanding of Front Endpolicies and procedures, and the ability to judgeand react to business activity.Mental alertness isnecessary to ensure safe and accuratecompletion of work activities. Knowledge of product variety andperishability, safety and sanitation procedures, and department policies and procedures.Ability to present a positive image to the public.Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.Knowledge of basic mathematics and weights and measures.Work EnvironmentWorking conditions consist of a temperature-controlledstore environment. Occasional exposure to outdoor environmentwithvarying temperatures.Job responsibilities includetasks or duties that could affect the safety or health of the employee performing thetask or others.We Also Provide a Variety Of Benefits IncludingCompetitive wages paid weeklyAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveOur Values – Click below to view video: ACI ValuesA copy of the full job description can be made available to you.